Why would Bolt block my driver account?

Your account will be blocked if you have invalid or expired documents. To have your account unblocked, upload the valid documents via the Driver Portal. If any actions are mentioned in the in-app notification about the account suspension, follow the instructions provided to get the suspension removed.



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Your account can be blocked for several reasons: Behaviour complaints. Impersonating another courier. Sharing your account with another person.

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Any attempt by a driver to artificially increase the trip price is considered irregular activity. Examples of price manipulation: Starting a trip before picking up the passenger.

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If you are experiencing an issue logging into your app, check that: Your restaurant account is active. You have entered the correct credentials. Your internet connection is stable.

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Reasons can include: items in cart were subject to fraudulent activity, email was unrecognized or associated with fraudulent activity, user history is associated with fraudulent activity in the Bolt network, and many more.

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