Can booking com have fake reviews?

As an online travel agent (OTA) that handles bookings and credit card transactions, and supposedly only allows reviews from verified guests, Booking.com should be far less susceptible to fake reviews than a review site like Tripadvisor, it's not infallible.



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Requesting the removal of a guest review
  1. Log in to the Extranet.
  2. Click Inbox.
  3. Select Booking.com messages.
  4. Click See contact options.
  5. Select Guest Reviews as the topic.
  6. Click See all contact options.
  7. Choose your preferred contact method.
  8. If you chose Message, indicate the booking number and explain the issue.


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It is generally considered to be a reliable website, as it has a large selection of properties to choose from and generally receives positive reviews from users. However, as with any online booking service, it is always a good idea to read reviews and compare prices with other websites before making a reservation.

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All properties go through a location verification procedure and this is to ensure that Booking.com is a secure platform for both owners and guests. When you confirm your property's location upon joining Booking.com, you make sure that guests can easily find it on arrival.

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Go directly to the official website of the hotel, airline, or rental car agency to book your reservations. It should have “HTTPS” in the URL. If you're not sure you're on a real site, call the company to verify. Or try Norton Safe Web to find out if a website is safe, for free.

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  • The service fee for the booking is not less than 15% for the host.
  • The booking is instant. ...
  • You cannot choose your guests. ...
  • Booking.com is mainly a place for big hotel chains. ...
  • Transactions mainly take place directly between the guest and the host. ...
  • The platform doesn't offer any damage coverage.


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Booking.com will always take the side of the hotel. Booking.com reviews are not as real as we thought. Reviews with pay at property bookings can easily be manipulated. Booking.com uses pressure tactics to get you to book.

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According to Booking.com, you can request a review removal only in below-mentioned situations: In the case of no-shows, cancellations, and over bookings (when the guest has been relocated as a result).

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We know that anonymity makes it easier for guests to share feedback and highlight issues they wouldn't mention otherwise. This also gives you greater insight into how you could make improvements. As with all other reviews, anonymous reviews are public for 36 months.

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Refund policy
If you cancel within 14 days, you'll get a partial refund based on the time left on your reservation (for example: if your room was booked for two nights, and you cancelled after one night, you'd get 50% back). There are some exceptions, though!

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Booking.com will charge your card for the total price of the booking when you book. If you're looking for more info about your payment, check your confirmation email.

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