How do I remove a fake review on booking com?

Requesting the removal of a guest review
  1. Log in to the Extranet.
  2. Click Inbox.
  3. Select Booking.com messages.
  4. Click See contact options.
  5. Select Guest Reviews as the topic.
  6. Click See all contact options.
  7. Choose your preferred contact method.
  8. If you chose Message, indicate the booking number and explain the issue.




People Also Ask

As an online travel agent (OTA) that handles bookings and credit card transactions, and supposedly only allows reviews from verified guests, Booking.com should be far less susceptible to fake reviews than a review site like Tripadvisor, it's not infallible.

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Responding to bad reviews is the best way to mitigate their negative impact on your property listing. To do this, log in to your Extranet account and click “Guest Reviews.” You will be redirected to your review dashboard, where you can use filter reviews to find the review you wish to reply to.

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  1. Reply to negative and delighted reviews. Say quick thank you to neutral ones;
  2. Address the reviewer by name, when known, and let them know your name and title;
  3. Start with “Thank you”, even if a review is negative;
  4. Apologize if a guest had a poor experience;
  5. Be sincere.


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Booking.com will always take the side of the hotel. Booking.com reviews are not as real as we thought. Reviews with pay at property bookings can easily be manipulated. Booking.com uses pressure tactics to get you to book.

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1 Always apologize and thank the consumer for their feedback.
  • 1.1 Keep responses appropriate and never place blame or argue.
  • 1.2 Invite the unsatisfied reviewer to continue the conversation offline.
  • 1.3 Politely bring attention to fraudulent reviews with facts.
  • 1.4 Ask the reviewer to delete the fraudulent review.


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If the host cancels a stay before the day of check-in, you won't have the option to leave a review. Instead, an automatic review will be added to their listing's profile to indicate that they canceled the reservation. These reviews are one of the penalties for host cancellations and can't be removed.

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These represent quality ratings based on factors such as facilties, size, location and service.

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