Can diabetics Preboard Southwest?

Pre-boarding with Diabetes Anyone in your travel party can also pre-board with you. All you have to do is wait for the TSA agent to call for pre-boarding for eligible people with disabilities and walk up to the desk and scan your boarding pass.



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Preboarding is available for Customers with disabilities who need a specific seat to accommodate a disability, need assistance boarding the aircraft, or need to stow an assistive device.

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Consider the TSA Pre-check option for convenience (tsa.gov/precheck). If you wear a continuous glucose monitor or an insulin pump, inform TSA staff that you are wearing a medical device for diabetes that would be damaged in the body-scanning device. Ask for a different security check.

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Airport security: Get an optional TSA notification card [PDF – 23.8KB] to help the screening process go more quickly and smoothly. Good news: people with diabetes are exempt from the 3.4 oz. liquid rule for medicines, fast-acting carbs like juice, and gel packs to keep insulin cool.

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Request a travel letter about your diabetes You should get a letter from your healthcare team stating you have diabetes and that you need to carry medical supplies. This letter is often requested by airlines and other operators and is helpful in the event of an emergency.

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Yes. TSA has created an optional Disability Notification Card that you can hand to Transportation Security Officers (TSOs) to inform them in a discreet manner that you have a disability, medical condition, or medical device that may affect security screening.

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EarlyBird Check-In Customers will have their boarding positions reserved beginning 36 hours prior to their flight's scheduled local departure time. Boarding passes can be accessed beginning 24 hours prior to the flight's scheduled local departure time.

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Identify yourself: Wear a medical ID bracelet stating you have diabetes. Always carry a health card with your emergency contact and doctor's name and phone number. Test often: Blood sugars can fluctuate with changes like food, exercise/activity, sleep, stress, hydration status, and medications at different time zones.

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Who should not travel by air? Diseases that prevent you from boarding a plane
  • Chronic obstructive pulmonary disease (COPD)
  • A recent stroke.
  • Infectious diseases, such as chickenpox, influenza or even COVID-19.
  • A recent surgery.
  • A pregnancy of over 28 weeks.
  • Angina (chest pain at rest)


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For diabetes that is controlled by diet and exercise only, a medical certificate can be issued by the aviation medical examiner at the time of the examination and does NOT require a special issuance authorization.

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