Can I get a refund on my train ticket if its delayed?

If you're delayed and arrive at your destination more than half an hour late, you'll usually be able to get some money back. Some train companies will also give you compensation if your train is more than 15 minutes late. You need to keep your train tickets to get a refund.



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Yes, you can get a refund for your unused train ticket, with no fees, if your train is delayed or cancelled and you decide not to travel.

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Refunds: Full refund to original form of payment with no fees if canceled 15 days or more before departure. 25% fee charged if canceled less than 14 days before departure. Tickets on unreserved services incur 25% fee if canceled an hour or more after purchase.

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Flexible tickets Anytime, Off-Peak and Super Off-Peak can be bought as Single or Returns. Single tickets - each is refundable. Return tickets - are refundable where both directions are unused.

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With Anytime Returns the outward part is valid for 5 days from the date shown on your ticket, and the return for 1 month. Anytime Day tickets are only valid on the date shown. Your ticket is refundable (with no admin fee) if the service you planned to travel on is delayed or cancelled, and you choose not to travel.

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Flexible tickets Anytime, Off-Peak and Super Off-Peak can be bought as Single or Returns. Single tickets - each is refundable. Return tickets - are refundable where both directions are unused.

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If your train is delayed or cancelled and you choose not to travel, your unused ticket can be refunded without any fees by the original retailer. If you bought your ticket from a train company, you can find their contact information on our Find a Train Company page.

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Refunds can take an average of 3-5 days to process. You can check the status of your refund in your account. Here's a guide to what the statuses mean. Refunded/ Refund Approved - You've done everything you need to and your refund is on the way back to you, it will appear in your account within 5 days.

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Delays due to track maintenance or bridge construction. Delays caused by signal malfunctions along the railroad right-of-way. Delays due to train equipment that malfunctions. Delays related to the boarding and detraining of passengers at stations.

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To request a flight change, call or email the airline or travel agency. Make a note of your reservation number and travel dates. Explain to the customer support operator why you need to change your ticket and inquire about alternative flights that will better fit your needs.

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What is a nonrefundable ticket, anyway? When an airline says that a ticket is nonrefundable, it doesn't mean that you can't cancel a ticket. Depending on the ticket type, often, 'nonrefundable' simply means: The airline will not give you all of your money back if you cancel (true for most basic economy tickets).

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How to Get Refunds
  1. Amtrak.com or Amtrak Mobile App: Most tickets purchased online can be canceled and refunded online.
  2. Phone: Refunds may be processed by calling 1-800-USA-RAIL (1-800-872-7245).
  3. Amtrak Stations: Refunds may be processed at stations with Amtrak ticket offices.


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You can always visit Amtrak.com to learn the real-time status of a train. Click “Train Status” on the top bar of the homepage and enter a few key pieces of information to learn when a train will be arriving.

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You'll find it in the policy document attached to the email you received from 'Trainline - Travel Insurance'. The easiest way to make a claim is online. In the policy confirmation email from 'Trainline – Travel Insurance' there is a link to the online claims journey.

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