Can I get a refund on ULEZ?

If you travelled as a passenger, you can still make a claim to have your ULEZ charge reimbursed if you meet the criteria. Only one person per vehicle can make a claim. Complete the claim form as usual, including: the vehicle registration number of the vehicle you travelled in.



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The rules for refunds of paid congestion charges as set out in the Scheme Order are the same whatever payment method is used. Refunds are only available for unused future days of monthly (20 day) and annual (252 day) charges. Refunds are not available for any part of daily or weekly (5 day) charges.

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If you do need to pay, charging days run from midnight to midnight, every day of the year (except Christmas Day). You can pay by midnight on the third day following the journey or up to 90 days in advance.

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Failing to pay on time will issue a fixed Penalty Charge Notice (PCN) to the registered keeper of the vehicle. This applies to a nominated lease holder of the vehicle if an agreement has been provided by the registered keeper of the car. If you receive a PCN, you will be expected to pay £180 within 28 days.

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Cars, vans, motorcycles, mopeds, caravans, and minibuses can all be landed with a £180 penalty, payable if they have not paid their ULEZ charge correctly or on time.

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Find the interactive map of the expanded zone on the Transport for London (TfL) website. The expanded ULEZ will operate 24 hours a day, 7 days a week, including weekends (except Christmas day), with a £12.50 daily charge for vehicles that do not meet the required emissions standards.

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The zone operates across all London boroughs and the City of London. The M25 is not in the zone. Even if you make a short trip inside the zone using a vehicle that doesn't meet the ULEZ emissions standards, you need to pay the £12.50 daily charge. This includes residents of the ULEZ.

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If you still feel you've been incorrectly charged, you'll then need to contact TfL to resolve this for you. If you've been charged a maximum fare because you've touched in with one card and touched out with another, we're only able to refund the charge that applied to your Barclays debit card or Barclaycard.

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The congestion zones themselves work by using cameras to capture the registration plates of those driving there. A fee will be issued to you if you have not pre-paid, and you will be notified of this – so, even if you drove in the zone accidentally, you will find out.

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In 2020/21, almost two fifths of 11,597 closed congestion zone and Ulez appeals were upheld. 'You have 28 days from the date you receive a penalty charge notice to appeal.

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Any money received from the scheme is reinvested into running and improving London's transport network, such as contributing to the proposed Superloop, made up of express bus routes to help connect more people in outer London.

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On the approach to the boundary, directional signs show which routes take you into the ULEZ and which don't. Signs are at every boundary point telling you when you're entering the zone. There are signs within the zone to remind you that there are cameras operating.

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As Heathrow Airport will be firmly situated within the ULEZ zone, there is no way to drive in and out of the airport with a non-compliant vehicle without incurring a charge. However, there are a couple of ways you can reach Heathrow without paying the charge.

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Using the congestion charge checker is as easy as entering your number plate. This will tell you whether or not you need to pay the charge. You can also enter a London postcode or address to see if it falls within the Congestion Charge Zone (CCZ).

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