Can I get an earlier train if my train is Cancelled?

If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.



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If your train journey is cancelled, you can get a full refund if you can't take the next train or decide not to travel. If you're delayed and arrive at your destination more than half an hour late, you'll usually be able to get some money back.

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It is possible to travel in an earlier train than the one you have reserved, but it depends on the ticket type and policy of your railway company. Generally speaking, most tickets are valid for a specific train only and cannot be used for any other service.

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If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.

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If your connecting train is with the same Carrier as the delayed train you will be able to travel on the next available train to your destination.

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If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.

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Can I get an earlier train with an Advance ticket? Advance train tickets aren't flexible, so you must catch the train specified on your ticket. If you catch an earlier train, you may have to pay additional fees, so please check with ticket staff at the station.

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How do I get to my destination? Where possible, please travel on the next available LNER train. You will need to make a new seat reservation on our website or LNER App for free.

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Changes are only allowed for a different time/date of travel, so you need to stick to the same departure and arrival stations. The simplest way to amend your tickets is online via My Booking. For eticket bookings you pay the difference between your original ticket and new ticket, plus a change fee.

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Refunds: Full refund to original form of payment with no fees if canceled 15 days or more before departure. 25% fee charged if canceled less than 14 days before departure. Tickets on unreserved services incur 25% fee if canceled an hour or more after purchase.

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If you miss your connecting train This means you'll usually be permitted to travel on the next available train free of charge if your first train is delayed. They do not entitle you to a full refund of your order. You may need to show your tickets on later services as evidence of the delay.

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If your train journey is cancelled, you can get a full refund if you can't take the next train or decide not to travel. If you're delayed and arrive at your destination more than half an hour late, you'll usually be able to get some money back.

MORE DETAILS