Advance train tickets aren't flexible, meaning they can only be used on the specific route and time shown on the ticket.
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If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.
Tickets are only valid on the dates permitted as printed on your ticket. Tickets that have been purchased with an “any available route” option can be used with any train company that operates between the stations you wish to travel.
Off-Peak Day Return tickets are valid for travel on the date shown on the ticket and until 04:29 the following morning. All travel must be completed by this time.
The Anytime Return train ticket is a flexible ticket with no travel time restrictions. The outward portion of your journey is valid for five days, including the issue date, and you can use the return portion of your ticket at any time within one calendar month of the issue date.
You can change your ticket instantly in your account. Go to My bookings in your LNER account on our website and find the ticket you want to change and click View and Edit. Click the Amend your journey button. Use the date and time picker to find a new ticket.
Refunds: Full refund to original form of payment with no fees if canceled 15 days or more before departure. 25% fee charged if canceled less than 14 days before departure. Tickets on unreserved services incur 25% fee if canceled an hour or more after purchase.
25% fee charged if canceled less than 14 days before departure. Tickets on unreserved services incur 25% fee if canceled an hour or more after purchase.