How do I change the time of travel on LNER?

You can change your ticket instantly in your account. Go to My bookings in your LNER account on our website and find the ticket you want to change and click View and Edit. Click the Amend your journey button. Use the date and time picker to find a new ticket.



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If your train is cancelled, you can use your existing ticket to travel on the next available service... Advance Singles – hop on the next available train with the same train operator.

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Anytime Day Return: Your outward and return travel can be on any train on the date specified. Off-Peak Return: Both journeys must be on an Off-Peak train, the outward journey on the date specified. Your return travel must be within one calendar month of the outward travel date specified.

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Why can't I book my tickets yet? We're still finalising our timetable for future travel dates, so some tickets aren't on sale yet. Here you can create a ticket alert for the dates you want to travel and we'll let you know when the cheapest Advance tickets are available to buy.

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Weekday Super Off-Peak trains are: Northbound: Trains that depart London or Stevenage between 09:06 and 14:59 and after 18:59 Monday to Thursday and after 18:15 on a Friday. Southbound: Trains arriving into London or Stevenage after 11:17 Monday to Friday.

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If the conductor discovers the error, then your chances of a fine increase. Bottom line is that getting on the wrong train is your mistake and you'll incur the cost of any changes. The type of ticket you hold will determine whether you can exchange it at full or partial value or whether you'll need to buy new tickets.

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If you miss your connecting train This means you'll usually be permitted to travel on the next available train free of charge if your first train is delayed. They do not entitle you to a full refund of your order. You may need to show your tickets on later services as evidence of the delay.

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If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.

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How do I get to my destination? Where possible, please travel on the next available LNER train. You will need to make a new seat reservation on our website or LNER App for free.

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If your train is cancelled, you can use your existing ticket to travel on the next available service... Advance Singles – hop on the next available train with the same train operator. Flexible tickets – such as Off-Peak and Anytime tickets offer flexibility and you can travel at various times of the day.

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Refunds: Full refund to original form of payment with no fees if canceled 15 days or more before departure. 25% fee charged if canceled less than 14 days before departure. Tickets on unreserved services incur 25% fee if canceled an hour or more after purchase.

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Change or cancel your ticket within 24 hours of booking. The Department of Transportation has a long-standing policy that requires airlines to provide free changes to consumers within 24 hours of purchasing, so long as a ticket is bought at least seven days before a flight.

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No. Once the ticket is booked and berth allotted, you cannot change it. There are some other ways though to manage it. You may cancel the current ticket and rebook it with the option to book berths only if your preferred choice of berths are available.

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