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Can Rabbit Card be refunded?

For Standard Rabbit, if you wish to refund the Deposit and Stored Value, you must return your Rabbit to any BTS Ticket Office or at the Authorized Service Center. In doing so, you accept that the usage of such Rabbit shall be absolutely canceled.



Yes, you can receive a refund for the Stored Value on your Bangkok Rabbit Card in 2026, but the process has specific conditions. To get your money back, you must take the card to any BTS Skytrain ticket office. The staff will refund the remaining balance, but they will typically deactivate and keep the card if you are requesting a full "cancellation" refund. Note that the initial "issuance fee" or "card cost" (usually 100 THB) is generally non-refundable. Additionally, if you have purchased a "30-Day Trip Package" (Xtreme Savings), those trips are not refundable once the first journey has been made or if they have expired. For 2026 tourists leaving Thailand, it’s often easier to just spend the remaining balance at a partner merchant like McDonald's, Starbucks, or a 7-Eleven, as the Rabbit Card has become a widely accepted "micro-payment" tool throughout the city.

People Also Ask

An all-in-one card you can use to shop, withdraw cash and travel on the BTS and BRT with ease. You also get Rabbit points to redeem for gifts.

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They're well worth it for the convenience alone. Top up at any station with the amount you think you will be spending. The Rabbit cards can/do have a number of trips or a value.

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*Note minimum reload amount is 100. The klook booth is quite hidden, but the booth employee worked so fast. The card is convenient to use.

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You can't use the Rabbit card for either the ARL or MRT.

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Student Rabbit card may only be used by current fulltime students, aged not over 23 years, according to date of birth on Citizen ID and currently studying at an academic institution in Thailand, or studying in a foreign country at an institution recognized by the Ministry of Education.

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In case where the remaining Stored Value is insufficient for the distance traveled, the remaining Stored Value shall be displayed in negative amount and such Rabbit shall fall ineligible for travel until Stored Value is added into such Rabbit at a Ticket Office.

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The BTS is above ground while the MRT is below ground. They're two separate systems with separate ticketing.

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Most rabbits cost $35-50 if adopted from a shelter, but expect to pay more than $100 if you are buying directly from a breeder.

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Rabbit Cards may be purchased at any BTS station ticket counter or online at the Rabbit Card website. Alternatively, you can take the Smartbus from Phuket International Airport or head to the RTC City Bus counter at Chiang Mai International Airport to purchase a card.

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