Can Southwest vouchers be refunded?

Southwest® gift card or Southwest LUV Vouchers®: If the reservation was not changed and is canceled within 24 hours of booking, please contact us. If the reservation is canceled after 24 hours, the Southwest gift card or Southwest LUV Voucher will be refunded as a flight credit.



No, Southwest LUV Vouchers and Flight Credits are non-refundable and cannot be converted back into cash or credited to a credit card once they have been issued. When you cancel a non-refundable "Wanna Get Away" fare, the funds are held as a Flight Credit for future use. While you can't get your money back, Southwest has a very consumer-friendly policy compared to other airlines: their flight credits do not expire, meaning you can hold onto them indefinitely until you are ready to travel again. It is important to distinguish between "Flight Credits" and "LUV Vouchers"; while both are non-refundable, LUV Vouchers often have an expiration date (usually one year) and can be used by anyone, whereas standard Flight Credits from older bookings might be tied to the specific passenger's name unless you purchased a "Wanna Get Away Plus" fare, which allows for a one-time transfer.

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What's the law? The U.S. Department of Transportation (DoT) is clear on the issue of refunds: if your flight is canceled by the airline and you choose not to travel, you are entitled to a refund. That means the dollar amount you paid, not a voucher for the equivalent to use with the airline.

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Refundable Fares: Anytime and Business Select fares offer full refunds if canceled over 10 minutes before departure. No cancellation fees are charged, maintaining the flexibility you need. Southwest takes pride in not charging fees for changes or cancellations made 10 minutes before departure.

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Types of tickets You can also sell travel vouchers, which are the credits issued by airlines if you've ever been bumped from a flight (even if the airline isn't one that allows name changes on tickets).

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However, airlines may offer their customers a voucher instead of a refund in such cases. In some situations, a travel voucher may seem more attractive to air travellers than a refund (repayment), as they can use the voucher on future trips with the same airline or other partner airlines to save on ticket costs.

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