Can you buy tickets on the train if the ticket office is closed?

Yes. In January, rail minister Huw Merriman told MPs on the Transport Select Committee: “We want the ticket office staff to come from behind the ticket office and interact with passengers, customers, on the platform, where they can be of more assistance.



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Purchasing Tickets Onboard In those limited circumstances when you are permitted to purchase your tickets onboard, you may pay with cash. Customers boarding at unstaffed stations can buy tickets with their credit card on Amtrak.com or on the Amtrak app prior to boarding.

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In most circumstances, you must purchase a ticket before you board a train. Most trains require reservations and you should not board reserved trains without a reservation. Passengers who do so are not guaranteed a seat and may be instructed to get off the train at the next station stop.

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Ticket Agent at the Station You can purchase tickets in person at any staffed Amtrak station.

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Under the Penalty Fares regulations, passengers who are found without a valid ticket for their journey must pay either: a Penalty Fare of £20. twice the full applicable single fare to the next station at which the train calls, whichever is the greater.

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October 2023) Fare evasion or fare dodging is the act of travelling on public transport without paying by deliberately not buying a required ticket to travel (having had the chance to do so).

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Is Trainline more expensive than National Rail? The trainline is a reseller/agent so although the fares are usually the same, you may other charges such as booking fees/credit card fees and delivery fees and may miss any special promotional fares. There is no point in booking through them.

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Please make sure to check your Junk and spam folders as sometimes the email turn up there. If you still can't find them then the email address you entered may of had a mistake. Don't worry as this is easily fixed you will need to get in touch with our call centre team and they will be able to find your booking.

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Times you can use Off-Peak and Super Off-Peak tickets In general, Off-Peak hours begin at 09:30 from Monday to Friday in cities and large towns, and at 09:00 everywhere else. If your train is scheduled to depart after this time, you can travel with an Off-Peak ticket. Weekends and bank holidays are Off-Peak all day.

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They are sold for a specific train, at a specific day and time and with a seat reservation. Miss the train, and the tickets are no good. Only the Base ticket can be change. If you miss a train with a base ticket you have an hour (maybe 90 mins) to exchange it for a new ticket and seat reservation.

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Penalty fares policy Charges for travelling without a valid ticket is £100 plus the price of the full single fare applicable for your intended journey served by that train.

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If your connecting train is with the same Carrier as the delayed train you will be able to travel on the next available train to your destination.

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