Why is Trainline not giving me an e ticket?

Please make sure to check your Junk and spam folders as sometimes the email turn up there. If you still can't find them then the email address you entered may of had a mistake. Don't worry as this is easily fixed you will need to get in touch with our call centre team and they will be able to find your booking.



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Hi Gary, a screenshot won't be accepted & you'll have to activate the tickets in order for them to be valid.

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The purchased ticket(s) will be electronically delivered to your phone's ticket wallet (see more on Ticket Wallet below) and a receipt for your purchase will automatically be sent to your email address. Please note that screenshots or videos of MTA eTix tickets are strictly prohibited.

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Yes. You can show your E-Ticket directly to the driver on your smartphone or device when boarding. This is the quickest and easiest way.

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How to add a boarding pass, ticket, or other pass to Apple Wallet on your iPhone
  1. Open the app, email, notification, or other communication that contains your boarding pass, ticket, or other pass.
  2. Tap Add to Apple Wallet.
  3. Follow the instructions on the screen.
  4. If necessary, tap Add in the upper right corner.


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HOW TO USE E-TICKETS. Each e-ticket is scanned at the entrance to the venue and its validity is checked using the unique and different barcode (usually QR code) for each ticket.

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Your mobile phone must be able to display the ticket on your phone screen. If your phone battery has died, you will be unable to retrieve your mobile ticket. Therefore, you will have to purchase a new ticket for the journey you wish to make.

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Yes, Trainline is legitimate. Their app and website connect directly to rail and coach carriers' ticketing platforms so every ticket you buy through Trainline is valid for travel.

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Today most venues scan tickets off smartphones or have mobile tickets for entry into an event. However, there are still venues, events, teams, and artists that require tickets to be printed. Traditional E-tickets can often be either printed or used as a mobile ticket that is scanned off a smartphone.

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