Can you call Delta and ask for upgrade?

Upgrading an existing Delta booking with a certificate For existing bookings, you must dial the phone number given with your associated Medallion tier or the general hotline at 800-323-2323 and make the request.



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Complimentary Upgrades are not available for selection by any passenger while onboard the aircraft regardless of Status or fare class. For Companion Upgrades, both passengers must be ticketed, and upgrades must be requested at least three hours before the scheduled departure of the flight.

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Upgrading a new Delta booking with a certificate Look for the Upgrade Certificate Request box and select the flight you'd like to upgrade. Then, select the type of upgrade certificate you'd like to use. The upgrade certificate will be automatically applied when you complete your booking.

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Whether you have Delta Medallion status or not, you can easily get yourself into a Comfort Plus or First Class seat if you are willing to pay for it. Delta gives you the option to pay for an upgrade with cash, but you also have the ability to use Delta SkyMiles to pay for an upgrade.

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Only itineraries that are wholly operated by Delta or Delta Connection are eligible for post-purchase upgrades at this time. Additionally, Basic Economy tickets are not eligible for upgrades.

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Be a Delta Medallion Member – If you are a Delta Medallion member, you are automatically on the upgrade list for first class, Delta One® and Delta Comfort+® seating. The higher your elite member status, the higher your upgrade priority to a premium cabin.

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On almost every flight, the passengers who get upgrades are either the ones who pay for them (whether in dollars or miles) in advance or frequent fliers with elite status who receive complimentary upgrades as part of their perks. There are very few exceptions, so don't expect to score a free upgrade by just asking.

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Here's how Delta will determine your spot on the upgrade list: Medallion status. Fare class groupings. Higher-priced fares are ranked above lower-priced fares per the following order: B, M, H, Q, K, L, U, T, X and V, then SkyMiles award tickets, then Pay with Miles.

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Initially, passengers can contact their airline post-booking a flight to check for any paid upgrade availability. The next best option is to ask at the check-in desk of your flight. If all else fails, don't give up just yet! There are almost always passengers in business or first class who fail to make their flight.

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Upgrade with Miles While You're Booking
  1. Log in at delta.com.
  2. Select a ticket.
  3. If your reservation is eligible, you'll see the option to Upgrade with Miles in your Trip Summary before you complete your purchase.
  4. Once selected, use miles to upgrade all passengers in your reservation.


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Low Fare with Restrictions. Save with Basic Economy, but please remember refunds and upgrades are not available at any time. Basic Economy is best for those traveling by themselves with firm travel plans.

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Holding the credit card could be the fastest way to elevate your boarding zone if you are traveling in the main cabin. These include popular cards like the Delta SkyMiles® Gold American Express Card, Delta SkyMiles® Platinum American Express Card and the Delta SkyMiles® Reserve American Express Card cards.

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As a Silver Medallion Member, you and a companion are eligible for Unlimited Complimentary Upgrades to First Class and Delta Comfort+®, beginning 24 hours (1 day) prior to departure, and to the domestic Delta One® experience on the day of departure.

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If the seat is available, the passenger pays for the upgrade on the flight. So while you shouldn't expect a free upgrade on a flight, you can still ask for upgrades from booking till boarding — and you may be able to pay your way to a much more comfortable seat.

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Realistically, it's a gamble and getting upgraded to business class at the airport is pretty rare. If luxury and extra legroom is really important to you, book it in advance. However, if you're perfectly willing to fly economy class, and willing to roll the dice, a last-minute upgrade can be the cheapest option.

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The sooner, the better. Initially, passengers can contact their airline post-booking a flight to check for any paid upgrade availability. The next best option is to ask at the check-in desk of your flight. If all else fails, don't give up just yet!

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Upgrades are allocated based on the following criteria in order of highest priority:
  1. Medallion Elite status.
  2. Fare class.
  3. Delta SkyMiles® Reserve American Express Cardmembers.
  4. Delta corporate travelers.


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Realistically, it's a gamble and getting upgraded to business class at the airport is pretty rare. If luxury and extra legroom is really important to you, book it in advance. However, if you're perfectly willing to fly economy class, and willing to roll the dice, a last-minute upgrade can be the cheapest option.

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How can I get my seat upgraded at the airport? The free upgrade for the last seat or two are not awarded until boarding starts. All you need to do is take a credit card to the check-in agent or the gate agent and let them know you are willing to pay the fare difference between your ticket and the last seat in first.

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