Can you call Uber?

Wherever Uber is available in the US, you can call 1-833-USE-UBER (1-833-873-8237) 7 days a week, from 4am to 10pm ET. You can request a ride anytime, 24/7, in Uber's mobile app or online.



People Also Ask

We understand that some people would prefer to talk to someone on the phone, so we created the option to call us to request your ride. 1-833-USE-UBER is available in the US where Uber is available. You can request your ride 7 days a week, from 4am – 10pm EST by phone.

MORE DETAILS

Whether you have a question about your account or want to report an incident, you can contact us. To speak directly with a trained agent on the phone, go to Help in the Driver app, then navigate to the issue you're experiencing to see the support options available.

MORE DETAILS

Uber operates their systems 24 hours a day. However the availability of a car is subject to the vagaries of drivers wanting to work a specific time of day. If there is a sufficiently consistent demand in your area at the time you are requesting a ride then a car will likely be available.

MORE DETAILS

Log in to the Uber website at https://www.uber.com.
  1. Click the “Help” option in the top right corner.
  2. Locate the “Trip issues and questions” section. ...
  3. Click “Review my fare or fees.”
  4. When prompted, fill in the necessary details for your complaint.
  5. Submit your complaint to Uber.


MORE DETAILS

Resolving Your Request You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

MORE DETAILS

Inflated fare prices in times of high passenger demand, called SURGE pricing, often cause people to declare that rideshare prices are more expensive than cab fares. However, this isn't necessarily true. Business Insider published a report that found Uber, on average, to be cheaper than taxi cabs across the country.

MORE DETAILS

Yes, you can pay with cash. Before requesting a ride, go to the Payment section in the app and select Cash. At the end of your trip, pay cash directly to your driver.

MORE DETAILS

Many click that and then 'My driver cancelled' – but if you do this, you'll be given credit not a refund. To get a refund, you should instead choose the third option – 'I would like a refund', then 'I had a different issue with my charge' and then type in what happened and explain you want cash back instead of credit.

MORE DETAILS

How long does it take to receive a refund? Your refund should not take long to be reflected in your account. The average refund can take up to 7 days, but that time period is subject to change depending on a customer's card issuer.

MORE DETAILS

Short answer: You can cancel or edit your trip for free within 1 hour of booking it or up to 48 hours before the time affected by the change. If you cancel or edit your trip outside these times, you may receive a partial refund.

MORE DETAILS

We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage. You may see an authorization hold if you recently added a new payment method, or if you haven't used Uber in a while.

MORE DETAILS

The most commonly lost items include wallets, keys, phones, and umbrellas. Over 40% of lost items occur in public places such as restaurants, airports, and public transportation. The estimated value of lost items in the US is over $5 billion per year.

MORE DETAILS

Uber charges you up to a $20 fee once your lost item is returned. This is to compensate the driver for their time and the entire amount is given to the driver. You can certainly give the driver an extra $5 - $10 tip if the item was valuable/important to you or it was a speedy return.

MORE DETAILS

[W]e've heard from our riders that sometimes they want to arrange a pickup in advance so they can rest assured that an Uber will be available when they need it, even if it's for a 4AM ride to the airport.

MORE DETAILS

The background checks can only go as far back as the driver has lived in the uk, which for some is not very long. I used Uber hundreds of times when in London and always found it to be safe, reliable and MUCH cheaper than either Black Cabs or Minicabs.

MORE DETAILS

The distance you are travelling should impact your choice. Hiring a cab in London is quite economical if you are travelling small distances within the city. The fares will usually stay under your budget for short distance travelling. However, for longer routes, the prices can go a little higher when compared with Uber.

MORE DETAILS

What looks like an extra or duplicate charge on a trip is likely an authorization hold. At the start of a trip, Uber may place a temporary authorization hold for the upfront price of the trip on your payment method. This also includes trips that are later canceled.

MORE DETAILS

Uber may apply a temporary authorization hold for the value of the fare in advance, which will appear as a pending charge in your account's payment method. This is standard e-commerce practice to ensure the card has sufficient funds, and most importantly, it doesn't result in a duplicate charge on your card.

MORE DETAILS

Your Uber purchase is split into 4 interest-free payments over 6 weeks.

MORE DETAILS

The average wait time fee for Uber passengers is less than 60 cents, the company said. The fee begins after five minutes for Uber Black and SUV.

MORE DETAILS