You can cancel a ride in the app before or after you're matched with a driver.
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Cancellation fees are applied in the following situations:The driver cancels the trip request after waiting for the passenger for more than 4-8 minutes, depending on the market.
Sometimes, the order may be cancelled automatically due to the failed rider's payment method verification. Such cancellations also don't affect your activity score.
In order to use the Bolt Services, you are obliged to pay to a fee (i.e. the Bolt Fee). The Bolt Fee is paid based on the Fare of each Transportation Service order that you have completed. The amount of the Bolt Fee is made available to you via e-mail, Bolt App, Bolt Driver Account or other pertinent means.
Paid wait time fee is a per-minute charge which starts after a driver has arrived at your pickup location and has been waiting for a certain period of time. This fee helps compensate the driver's efforts and time spent waiting.
First of all, please remember that tipping is always optional. If you don't feel like it, you don't need to do it. However, if you wish to express your thanks with a bit of an extra, then don't feel shy and go for it! How much you tip can be based on a lot of things — the service, your mood or the situation you're in.
First of all, please remember that tipping is always optional. If you don't feel like it, you don't need to do it. However, if you wish to express your thanks with a bit of an extra, then don't feel shy and go for it!
You can see your tips in the ride history in the app. Information on tips received is also available in balance, monthly tax and orders CSV reports which you can find in the Driver Portal. If a rider gives you a tip, you will get a push notification about it.
Those made to your payment method may take up to 14 days to reflect in your account. If more time has passed, please contact Support for help. Note: Full refunds can only be issued to the original payment method used to place the order.