If a driver fails the selfie verification, their account is permanently blocked and they can never use the Bolt app again, warns the company.
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Your account will be blocked if you have invalid or expired documents. To have your account unblocked, upload the valid documents via the Driver Portal. If any actions are mentioned in the in-app notification about the account suspension, follow the instructions provided to get the suspension removed.
If you don't receive order requests, most likely it's due to the low demand in the area you're currently located. To help solving this issue, please make sure: You are located in the service area. You can also see the areas with higher demand on the map in the app.
We use the information on your driving licence data and the selfies you provide to us to verify and authenticate your identity on an ongoing basis for safety and security purposes.
You won't be charged a cancellation fee if you cancel your request within 2 minutes from the moment driver accepted your request or if a driver cancels the request without waiting for you for at least 4-5 minutes. Note: The authorisation fee can be mistaken for the cancellation fee.
All drivers are said to undergo background checks and driver training before being allowed onto the Bolt platform, but the Bolt app still includes trust-building features that reveal the driver's photo, name, vehicle type and registration, as well as the driver's rating, so passengers know who their drivers are before ...
Cancellation fees are applied in the following situations:The driver cancels the trip request after waiting for the passenger for more than 4-8 minutes, depending on the market.
The personal data of the passenger is only disclosed to the ride-hailing drivers when they engage with a ride on in the Bolt app; in such a case, the driver will see the name, phone number (in some countries the number is masked), rating and geolocation data of the passenger.
You can see your tips in the ride history in the app. Information on tips received is also available in balance, monthly tax and orders CSV reports which you can find in the Driver Portal. If a rider gives you a tip, you will get a push notification about it.