Contact via app Simply find the driver box at the bottom of the screen after ordering a ride and click on the phone icon to contact the driver by phone. You can also send him a message by clicking on the text box. This way you can conveniently and quickly provide details of your pick-up location.

You can contact an Uber driver directly through the app once a trip has been accepted, but for privacy and security reasons, you cannot see their personal phone number, nor can they see yours. Uber uses a "Safety Number" or "Anonymized Calling" system that routes your call or text through a unique, temporary local number. To reach your driver before pickup, you simply tap the phone or message icon at the bottom of the trip screen. If you choose the "Free Call" option, the app uses your data connection (VoIP) to place the call without revealing any personal details. This connection is only active during the duration of your trip; once the ride is completed, the anonymous link expires to prevent unwanted contact. If you realize you left an item behind after the trip has ended, you must use the "Find Lost Item" feature in the app, which allows Uber to facilitate a temporary connection with the driver so you can coordinate a return. Direct, off-app contact is strictly against Uber's Community Guidelines to ensure the safety and privacy of both riders and drivers.