Can you delete Bolt account?

We're sorry to see you go, but if you need to delete your Bolt account, we can permanently erase your data from the account center. Navigate to Account Settings. In Privacy & login, click Delete account. Select the reason you're deleting your account.



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We may send you messages with information about pricing, ongoing bonus campaigns and the latest product news. If you don't want to receive these messages, you can unsubscribe from receiving them. Scroll to the bottom of the email and click the Unsubscribe hyperlink.

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Bolt is Level 1 PCI Compliant and complies with payment card industry (PCI) standards by tokenizing all credit and debit card numbers processed through our checkout.

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Sometimes, the order may be cancelled automatically due to the failed rider's payment method verification. Such cancellations also don't affect your activity score.

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For example, we collect and process the personal data submitted by you in the course of installing and using the Bolt app; refusing to share geolocation data via the App means we cannot direct a driver to your location for pick-up, nor can we show you one of our own vehicles close to you for hire.

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The personal data of the passenger is only disclosed to the ride-hailing drivers when they engage with a ride on in the Bolt app; in such a case, the driver will see the name, phone number (in some countries the number is masked), rating and geolocation data of the passenger.

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