Can you get a refund on JustPark?

If you were unable to park, please get in touch with us as soon as you can - preferably no later than 48 hours after the booking was due to start. We hold all funds for 48 hours before releasing them to the space owner so that we can quickly process a refund if necessary.



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If you cancel your booking more than 24 hours before the booking starts, you'll receive a full refund. In cases where the booking is cancelled by the space owner or JustPark, the full refund will also include the Transaction Fee.

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If you're early You can either make a new booking to cover the time you arrived early, or you have to wait until the start time of your booking. It is unfortunately not possible to amend your booking to an earlier time.

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We charge two sets of fees. The fees below we charge to the space owner for each booking. In addition, we charge the drivers a fee on top of the prices set by an owner. To cover the cost of processing your payment, we charge owners a 3% fee for each booking they receive.

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With our 'Flextras: Free Cancellation' you can amend or cancel right up to the time you're due to arrive at the airport car park. If you do need to cancel, we'll give you a voucher for the full value of the booking.

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If your ticket is fully refundable, you can usually cancel your flight online. Look for a “My Trips” or “Manage My Flight” section of the airline's website; the name will vary per airline. Otherwise, you can call the airline's customer service.

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You may cancel a car park booking up to 24 hours before your time of arrival using the “Manage My Booking” page. You'll get a full refund as long as we receive notification in time.

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First, click LOGIN/SIGN UP to the top right of the Icon home page. Once logged in: Go to MY MONTHLY PARKING, click VIEW ACCOUNT and select Cancellation Notice.

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Fees for successfully renting out your parking space To cover the cost of processing your payment, we charge owners a 3% fee for each booking they receive. When setting your price, you are setting the amount you will receive - so there will be extra fees the driver will pay on top of this.

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