Can you get another train if yours is Cancelled?

If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.



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If your train is cancelled, you can use your existing ticket to travel on the next available service... Advance Singles – hop on the next available train with the same train operator. Flexible tickets – such as Off-Peak and Anytime tickets offer flexibility and you can travel at various times of the day.

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If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.

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A hefty fine will be imposed and the railways may also take legal action. If you miss your train with a reserved ticket, you have no option but to reserve a seat again for the next train.

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If your train journey is cancelled, you can get a full refund if you can't take the next train or decide not to travel. If you're delayed and arrive at your destination more than half an hour late, you'll usually be able to get some money back.

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Yes, you can break your journey while travelling with an Anytime Single or Return ticket. This means you can get off the train at any connecting stop and leave the station, before boarding a later train to complete your journey.

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What happens if I've missed the last train connection? If you've missed the last train connection due to a delay, don't panic. Rail operators cannot leave you stranded mid-journey, especially if the delay is within their control.

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If your connecting train is with the same carrier as the delayed train you will be able to travel on the next available train to your destination. Speak to the train staff to find out if you can board the next train with your existing ticket as you may need to exchange the ticket for a new one, free of charge.

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Refunds: Full refund to original form of payment with no fees if canceled 15 days or more before departure. 25% fee charged if canceled less than 14 days before departure. Tickets on unreserved services incur 25% fee if canceled an hour or more after purchase.

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If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.

MORE DETAILS