Call customer services on 0343 222 2222 (TfL call charges) Write to: Customer Services, Congestion Charging and ULEZ, PO Box 344, Darlington DL1 9QE.
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If you do need to pay, charging days run from midnight to midnight, every day of the year (except Christmas Day). You can pay by midnight on the third day following the journey or up to 90 days in advance.
You will only be charged once per day, so you can enter and leave the zone as many times as you want within 24 hours and pay £12.50 fee once. If you fail to pay the charge, you may be hit with a penalty charge notice, which currently costs £180.
Cars, vans, motorcycles, mopeds, caravans, and minibuses can all be landed with a £180 penalty, payable if they have not paid their ULEZ charge correctly or on time. Note that there is a heightened risk of receiving a PCN if you pre-pay your ULEZ charge by post fewer than 10 days before travel.
You'll be charged automatically every time you drive into the Congestion Zone, ULEZ or LEZ, and never get a Penalty Charge Notice (PCN) through the door again.
One of the most popular apps for navigating London, Waze, has become a popular app for those seeking to navigate the ULEZ effectively. Since 2019, the app has allowed users to indicate whether their vehicle is ULEZ-compliant. Motorists will subsequently receive alerts if their route will be affected by the ULEZ.
A daily charge runs from midnight to midnight. If you drive within the ULEZ area across two days, for example before midnight and after midnight, you will have to pay two daily charges.
The zone operates across all London boroughs and the City of London. The M25 is not in the zone. Even if you make a short trip inside the zone using a vehicle that doesn't meet the ULEZ emissions standards, you need to pay the £12.50 daily charge. This includes residents of the ULEZ.
You can amend or apply for a refund for some Congestion Charges, Ultra Low Emission Zone (ULEZ) charges and Low Emission Zone (LEZ) charges. You can amend charges for today and future dates. We can only give refunds for future dates. Single day charges can't be refunded, apart from LEZ charges.
Using the Congestion Charge Zone Postcode CheckerOur Postcode Checker tool, located on this page, is a convenient way to determine whether a specific London postcode falls within the CCZ. Simply enter the postcode of your destination, and the tool will instantly confirm if it lies within the chargeable zone.
It's a daily charge, drivers entering the charging zone during operating hours need to pay once for each day. You can drive in and out multiple times per day, for one single payment. ULEZ operates 24 hours a day, 7 days a week.
From 29th August 2023 the London ULEZ is set to expand. Developed as part of a commitment to clean up London's air, the London Ultra Low Emission Zone (ULEZ) is an area within which drivers of the most polluting vehicles must pay a daily charge.
The discount will be available to those who live within the ULEZ and in designated areas next to the boundary where the Congestion Charge residents' discount applies. There are currently 16,289 vehicles registered for the residents' Congestion Charge discount and therefore eligible for the ULEZ 'sunset period.