Can you sue an airline for breaking your luggage?

Steps to Consider if Airline Damaged Your Luggage Send the airline a formal complaint letter. Consider filing a lawsuit against the airline in small claims court. Small claims courts handle a wide variety of property-related lawsuits which include lawsuits for damaged luggage by an airline.



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U.S. law and U.S. Department of Transportation (DOT) regulations exempt airlines from lawsuits by passengers in most circumstances. You may be able to sue in small claims court, but in most cases you can resolve the problem by working directly with the airline or filing a complaint with the DOT.

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Air travel isn't always fun. Things go wrong. And while you're unlikely to get compensated because a summer thunderstorm made your plane late, it's often worth complaining to the airlines and seeing what you can get for your travel inconveniences.

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The DOT does not require the airline to offer compensation, but it doesn't hurt to ask.

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Definition: Your baggage is lost, damaged or stolen while you're traveling. Travel insurance can reimburse you for the actual price, actual cash value, repair or replacement — whichever is less, based on the limits in your insurance policy's letter of confirmation.

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When it came to airlines that lost the most baggage, that same study found that Atlanta-based Delta Air Lines came in ninth out of 17 major airlines. “Of all national airlines, American Airlines lost the most bags in 2022, losing 850 bags per 100,000.

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  1. Step 1 Zipper. ...
  2. Dismantle the current, broken zipper on the slider. ...
  3. Install the new zipper. ...
  4. Applying pressure, use pliers to reattach the metal zipper stopper. ...
  5. Secure the new zipper, using the pliers, setting the stoppers back in place and molding it back together.


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In 2022 year, Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.

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Individuals can sue airlines in small claims court for damages caused by an airline's negligence. For example, damages can arise from personal injuries (for example a broken arm) or from emotional distress caused by an airline's negligent treatment.

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Difficulties getting refunds were the top complaints in 2022, according to the report. Flight problems, including delays and cancellations, were second. Lost, damaged or pilfered luggage was the third-most common complaint.

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U.S. airlines aren't required to compensate passengers for flight delays. Refunds are only guaranteed for entirely canceled flights (assuming the passenger opts not to be rebooked by the airline). There's also no legal requirement for airlines to offer additional flight delay compensation.

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According to the DOT, airlines are not required to provide money or other compensation when flights get delayed, regardless of how late they are. However, when a “significant delay” takes place, passengers may receive refunds for seat selection fees or checked baggage fees.

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On <date> I flew with <name of airline> from <place of departure> to <place of arrival>. This concerned flight <enter the flight number that is on your flight ticket>. Upon arrival, my baggage came off the conveyor belt damaged. <Write a short description of the damage>.

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To file a EU261 claim, you must have a valid ticket and booking confirmation. Although revenue and award tickets qualify for compensation, free or reduced fares that are not available to the public are excluded from compensation.

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