Can you sue an airline for not letting you fly?

Yes, You Can Still File a Lawsuit
Thousands of flights were canceled over the winter break. One impacted flier has filed a class-action lawsuit asking for $5,000,000 in refunds. Apart from disruptions, cancellations, and overbooking, you can also seek compensation for discrimination, negligence, or safety issues.



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Besides suing in small claims court you can also file a complaint against an airline with the DOT. The DOT's Office of Aviation Consumer Protection (ACPD) reviews and responds to consumer complaints against airlines.

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The process is quick and affordable. You may file a lawsuit against an airline in small claims court as long as the amount you intend to sue for is within the small claims court limit (on average $10,000 or less). Up next: Learn more on how to sue an airline in small claims court.

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When passengers fear for their lives due to some type of airline mishap, they can sue an airline for emotional distress to receive compensation.

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Complaints about an airline or TSA
Airline service or discrimination - First, attempt to resolve your complaint with the airline. If the airline does not fix the problem, file a complaint with the U.S. Department of Transportation (DOT). Airline safety - Contact the Federal Aviation Administration (FAA) hotline.

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Air travel isn't always fun. Things go wrong. And while you're unlikely to get compensated because a summer thunderstorm made your plane late, it's often worth complaining to the airlines and seeing what you can get for your travel inconveniences.

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DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and to send consumers written responses addressing these complaints within 60 days of receiving them (30 days for disability-related complaints). DOT also asks that ticket agents respond to consumer who file complaints with them.

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Airline liability
  • International laws for air travel.
  • Death or injury to passengers.
  • Lost or damaged luggage.
  • Delayed passengers and luggage.
  • Missing or damaged luggage.
  • Claiming compensation.


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DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. There may be a form on the airline's website for this purpose. Often, you may also email or write to the airline or ticket agent's consumer office at its headquarters.

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According to the DOT, airlines are not required to provide money or other compensation when flights get delayed, regardless of how late they are. However, when a “significant delay” takes place, passengers may receive refunds for seat selection fees or checked baggage fees.

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Southwest Airlines passenger sues airline for failing to offer 'prompt refunds' after travel meltdown.

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Whenever a flight is canceled or delayed, it causes huge headaches for travelers, but they're not always owed the relief they think they deserve. U.S. airlines are not required to offer compensation for delays outside their control, like severe weather or air traffic control issues.

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When a flight delay occurs, you are entitled to assistance and a choice between rerouting, reimbursement, or rebooking. If you arrive at your destination more than 3 hours after your scheduled arrival time, you are entitled to the same reimbursement, rerouting, and rebooking structure as a denied boarding.

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There are no federal laws requiring airlines to provide passengers with money or other compensation when their flights are delayed.

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In 2022 year, Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.

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Here are tips that will help you win your lawsuit against an airline:
  1. Review the airline's contract of carriage. ...
  2. Research the law. ...
  3. Locate your airline ticket. ...
  4. Prepare your evidence. ...
  5. Prepare your statement for the judge.


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When it comes to travelers biggest complaints, uncomfortable seats/limited legroom is at the very top of the list, followed by added fees. Percentage of travelers who like these things the least when they fly.

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