Frontier AirlinesMore than 21 percent of the airline's flights were delayed or canceled. Conversely, just under 79 percent (78.76) of Frontier's flights were on time.
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Reliability. Air travel data tracker OAG's 2023 Punctuality League ranked Frontier Airlines No. 8 out of 10 U.S. airlines when it comes to on-time performance. In 2022, 66% of its flights took off on time and just under 3% were canceled.
Frontier Airlines has had the worst on-time arrival performance so far in 2023. Just 65.41% of Frontier flights arrived on time from January through April 2023. The next-worst airlines were Hawaiian Airlines (66.39%) and Spirit Airlines (66.97%).
Coming in first place for the airline with the fewest on-time arrivals we have Frontier Airlines. This budget carrier is notorious for delayed flights, with only 53.8% being on time.
Is Frontier better than Spirit? Though Spirit is attractive to more frequent international travelers, has Wi-Fi available and offers more credit card options, there's still a clear winner according to our 2023 airline-industry analysis: Frontier.
Frontier is the only airline that scored worse than United. However, United does offer its entry-level Silver elites the ability to bring a 70 pound checked bag for free, which is a big plus if you're an overpacker.
From this data, it looks like some of the worst airlines for complaints include Frontier Airlines, Spirit Airlines, and JetBlue Airways. Southwest is still in the top five, with 7.31 complaints per 100,000 enplanements.
For the third year in a row, Hawaiian Airlines scored the top spot as the most reliable U.S. carrier across these metrics. It had the lowest cancellation rate (fewer than 1% of its scheduled flights were canceled) and bumped just four passengers out of the nearly 10 million people it carried in 2022.
Frontier says on its website that in the event of an overbooked flight, passengers who volunteer to give up their seats get alternative travel accommodations as well as a Frontier voucher. If there aren't enough volunteers, the airline generally bumps the passengers who checked in last, it says.
FLY GREENERFrontier is America's Greenest Airline. Our weight-saving tactics and modern, fuel-efficient fleet contribute to an average of 43% fuel savings compared to other U.S. Airlines.
Seats and LegroomAlso note that Stretch seats recline, but Standard seats do not. That said, the general consensus among the more than 21,000 Frontier Airlines reviews on Tripadvisor seems to be that the seats are okay for a short flight, but can be uncomfortable for trips over two to three hours.
Frontier Airlines rounded out the top three, with about three mishandled bags for every 1,000 checked pieces. Meanwhile, regional airline Envoy Air was most likely to lose or mishandle a bag.
Frontier Airlines stretch seating comes with an extra five to seven inches of pitch. These seats also recline, unlike the other seats, and they offer bigger tray tables. Frontier typically offers five or six rows of stretch seating on its aircraft, including the exit rows.