What airline cancels the least?

For the third year in a row, Hawaiian Airlines scored the top spot as the most reliable U.S. carrier across these metrics. It had the lowest cancellation rate (fewer than 1% of its scheduled flights were canceled) and bumped just four passengers out of the nearly 10 million people it carried in 2022.



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In the 2023 American Customer Satisfaction Index, which collected data from April 2022 to March 2023, Spirit earned a score of 64 out of 100, dead last out of 11 U.S.-based airlines. According to The Vacationer, Spirit was also the most avoided airline for every single age group.

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According to data gathered by the Bureau of Transportation Statistics, the best time to fly is between 6 and 7 a.m. Flights with scheduled departures in that timeframe arrived just 8.6 minutes late, on average. Meanwhile, flights that take off before 6—or between 7 and 8 in the morning—are fairly punctual, too.

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“Try to take a morning flight, or try to take a nonstop flight,” Nastro advises. Early morning flights rank 25 percentage points higher on their on-time arrival rate than afternoon or evening flights. Delays and cancellations often occur due to snowballing effects of slowdowns, getting worse as the day drags on.

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Here's the ranking of US airlines from MOST complaints in May 2022 to LEAST complaints in May 2022:
  • American Airlines (575 complaints)
  • United Airlines (400 complaints)
  • Frontier Airlines (301 complaints)
  • Delta Air Lines (281 complaints)
  • Spirit Airlines (269 complaints)
  • JetBlue Airways (244 complaints)


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Frontier was named the worst US airline in 2023 by claims management company AirAdvisor. Spirit, another low-cost airline, was ranked the second-worst on the list. Delta took the top spot as the best US airline this year.

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It depends on the Airline. For example, United Airlines cancels flights booked less than 30% of full capacity, seven days before the departure. But if the airplane is scheduled to do a second flight from that city (they usually are), it is probably that the plane takes off anyway, even if it is pretty empty.

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Lufthansa. Lufthansa has been independently rated as Europe's first and only 5-Star Airline in 2017, making it one of the 10 best premium airlines in the world. The German airline is the biggest airline within the Lufthansa Group and also a founding member of Star Alliance back in 1997.

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In 2022 year, Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.

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Tuesday was the clear winner with the least cancellations and the least flight delays, with Monday close behind. According to the study, the best days of the week to fly are Tuesday and Monday, and the worst days of the week to fly are Thursday and Friday.

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A five-star airline is one that delivers the highest level of service and the best in-flight experience. One of the companies that rates airlines is the UK-based research company, Skytrax, which has been awarding individual airlines with between one and five stars.

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1. Singapore Airlines: The Singapore flag-carrier has been named Airline of the Year at the Skytrax World Airline Awards 2023 in Paris.

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