Do hotels always have someone at the desk?

No, hotels do not always have someone at the front desk 24/7. Depending on the size of the hotel and its occupancy rate, it may be necessary to staff a smaller number of people during off-peak hours or even close down completely for certain periods.



People Also Ask

Yes, staffs with different shifts will be there for 24/7. Actually, you know what, after standing there for whole shift you still need to back to office and finish the paperworks. Ironically, for some hotels they didn't count the time you stay in back office as overtime, coz you're just literally not standing....

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A front desk clerk checks guests in and out of a hotel. They also answer phone calls, assign guest rooms, hand out room keys, collect payment and provide guests with information about local amenities.

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If you're wondering about the boundaries and policies surrounding hotel staff and guests, we have all the information you need. If you're short on time, here's a quick answer to your question: No, hotel staff are generally not allowed to sleep with guests.

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High Paying Hotel Jobs
  • Chef Concierge. Salary range: $37,500-$159,500 per year. ...
  • Hotel Controller. Salary range: $54,000-$100,000 per year. ...
  • Hotel General Manager. Salary range: $57,000-$85,500 per year. ...
  • Lodging Manager. ...
  • Hospitality Director. ...
  • Hotel Manager. ...
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  • Guest Relations Manager.


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3 Free Things Every Hotel Lobby Should Have
  • Wifi. Access to the internet is now an expectation, and the benefits of providing free Wifi in your hotel lobby far outweigh any negatives expenses. ...
  • Access to water. ...
  • A place to sit down.


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The front office department is the first point of contact for your customers and the main point of contact while they stay with you. All your guests will interact with your front office department. They will book reservations through the front desk, and then check-in when they arrive.

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