Do I have to accept or decline an Airbnb inquiry?

You can respond to an inquiry with an answer, a pre-approval, or by declining. Declining an inquiry signals to the guest that their needs aren't a good fit for your space and encourages them to request another listing. But none of these actions directly affect your acceptance rate.



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If a guest sends you an inquiry—a question, or any kind of message other than a reservation request—via Contact Host, you'll need to respond to the inquiry within 24 hours to maintain your response rate.

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You can use pre-approval to help encourage a guest to book within 24 hours. Pre-approval is also vital for guests who are new to Airbnb and don't have reviews. They can't use the instant book option and will instead have to contact you to request their stay, which you can then pre-approve for convenience.

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You can respond to an inquiry with an answer, a pre-approval, or by declining. Declining an inquiry signals to the guest that their needs aren't a good fit for your space and encourages them to request another listing. But none of these actions directly affect your acceptance rate.

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If you want to specify the reason why you're not accepting, feel free. Otherwise, you can prepare something generic that can be used for all your declined bookings, such as: “Unfortunately we cannot accommodate your booking request at this time. Good luck with your search and wishing you a wonderful vacation”.

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Communicating or paying outside of Airbnb can put you at risk, so one of the main reasons we analyze messages is to help protect against online fraud. That's why it's so important that you communicate only through the Airbnb message thread until you have a confirmed Airbnb reservation.

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  1. Tap Trips and then tap the trip you want to change.
  2. Tap Change reservation.
  3. Change the dates of your stay or the number of guests and tap Save. ...
  4. Review your changes, then tap Send request.
  5. Once you send the request, the Host will receive a notification to approve or decline your request.


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You can send them a message or pop open the Airbnb app and call them. If you're wondering about check-in details and instructions, you'll find them 48 hours before the check-in date on your reservation's itinerary page. If all communications failed and you can't contact your Host, contact us.

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To confirm a request:
  1. Tap Review request to review the reservation details.
  2. Choose Schedule to accept the request, or Decline.
  3. Tap View instance to review the accepted request details.


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I appreciate the offer/invite, but I can't commit. I'm honored by the offer/invites, but can't. I'm flattered you considered me, but unfortunately I'll have to pass this time. I appreciate the offer/invite, but I am completely booked.

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When you click reserve, the host will review your information and decide within 24 hours whether to accept or decline your reservation. Unlike a hotel, which is an instant reservation process, this step adds a bit more effort and patience to the process.

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Need to adjust dates or cancel your reservation? It's pretty easy—just go to Trips to submit a change request. But before you cancel, be sure to read the cancellation policy for your stay to find out if you get a refund (and how much).

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