If a guest sends you an inquiry—a question, or any kind of message other than a reservation request—via Contact Host, you'll need to respond to the inquiry within 24 hours to maintain your response rate.
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Respond within 24 hoursBe sure to respond to all messages—especially inquiries and trip requests—within 24 hours. A quick response is one of the best ways to lock in a reservation and maintain a good response rate, which helps your listing appear higher in search results.
Not a problem—here's how to handle it. Decline the request before it expires within 24 hours—your response rate will thank you! It's one of the factors that helps you become a Superhost. Decide whether to keep the dates blocked or open them up for someone else to book.
Communicating or paying outside of Airbnb can put you at risk, so one of the main reasons we analyze messages is to help protect against online fraud. That's why it's so important that you communicate only through the Airbnb message thread until you have a confirmed Airbnb reservation.
A booking inquiry is a message from a guest typically asking a question about a future reservation. Guests who send an inquiry have not yet committed to making a booking.
The Airbnb Strict cancellation policy allows guests to receive a full refund if they cancel within 48 hours of booking and at least 14 days before a listing's check-in time. In the event of a cancellation within 48 hours, the guest is only entitled to 50% refund, regardless of how far out the check-in date is.
When you click reserve, the host will review your information and decide within 24 hours whether to accept or decline your reservation. Unlike a hotel, which is an instant reservation process, this step adds a bit more effort and patience to the process.
If you as the host accept the reservation request, Airbnb will then charge the guest's nominated payment method for the entire amount at that time (if your guest is staying for longer than 28 nights, they will be charged a first month down payment and the rest will be collected in monthly installments).
First and foremost, be polite! Taking the time to craft a nice message is worth it. Thank the potential Airbnb guest for their inquiry and apologize for not having the property available at their requested time. If you feel that you need to give a reason for your refusal, do so, but keep it short and professional.
I appreciate the offer/invite, but I can't commit. I'm honored by the offer/invites, but can't. I'm flattered you considered me, but unfortunately I'll have to pass this time. I appreciate the offer/invite, but I am completely booked.
Account deletionOnce your account is deleted, you can't reactivate it, recover any data, or regain access. You'll need to set up a new account if you want to use Airbnb again. Learn more about exercising your data subject rights.
We take the removal of any review seriously and only do so where there is a clear violation of this policy. Depending on the nature of the violation, we may also restrict, suspend, or remove the associated Airbnb account.