The basics of ratingsAfter each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won't see individual ratings tied to a particular trip or person.
People Also Ask
Any written feedback given to Uber as part of a 1–4 star rating is never shared with the driver and rarely acted upon by Uber. If a rider would like to give constructive specific feedback to a driver they need to give a 5 star rating and in the compliment box type the message they would like the driver to read.
Uber's Integrity Helpline is available 24 hours a day, 365 days a year in most languages. Reports can be filed by phone or online and can be anonymous.
Driver screeningEveryone who drives with Uber is screened before their first trip. ¹ In addition, Uber reruns these driver screenings² at least every year and uses technology to look for issues in between.
Rating qualityA driver or delivery person can lose access to part or all of the Uber platform for ratings that are below the minimum average rating in their city.
4. Be a back-seat rider. Whenever possible, sit in the back seat, especially if you're riding alone. This helps ensure that you can safely exit on either side of the vehicle to avoid moving traffic, and it gives you and your driver some personal space.
I found this out the other day, when I asked my Uber driver about my passenger rating — the average of the 1-to-5-star grade passengers receive from drivers after every ride, which is shown to drivers before they agree to take a hail. “You're a 4.8,” he replied. “I usually don't pick people up if they're a 4 or less.”
Uber is committed to protecting the privacy and security of our users' data. With limited exceptions like emergencies, we require a valid and sufficient legal process from official government agencies before we disclose any information about our users.
Uber drivers have long installed dashboard cameras and other devices to monitor their physical and vehicle safety as they transport strangers. But oftentimes, these devices run for more than $100.
Eighty percent of you said you are either somewhat satisfied or very satisfied with your experience driving or delivering with Uber, with 76% saying flexibility and independence ranked as the top area that you're most satisfied with when driving or delivering on Uber.
If you submit a question, our support team will get back to you within 48 hours. You'll receive a notification on your phone from Uber (if you have notifications enabled) letting you know that you've received a response.We'll also send you an email.