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Does away have a lifetime warranty?

Away offers a limited lifetime warranty on its polycarbonate, aluminum and nylon luggage. The warranty covers cracks or breaks in the luggage shell, wheels or handles that break or become unusable, broken zippers and fabric tears that make the front pocket unusable.



Yes, Away continues to offer a limited lifetime warranty on all of its suitcases (The Carry-On, The Medium, The Large, etc.). This warranty is a core part of their brand promise in 2026 and covers functional damage to the most critical components of the luggage. Specifically, if your shell cracks, your wheels stop spinning properly, your zippers break, or your telescoping handle gets stuck, Away will repair or replace the item for free. It is important to note that this "lifetime" coverage does not apply to cosmetic wear and tear, such as scratches, scuffs, or stains that don't affect the bag's functionality. Additionally, the electronic components (like the removable batteries) and "soft goods" (like backpacks and packing cubes) usually carry a more limited one-year to two-year warranty rather than the full lifetime guarantee. To claim the warranty, you generally need to be the original owner, but Away is famously helpful with repairs, often sending replacement parts or a pre-paid shipping label for more complex fixes.

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