Employees are called Cast Members at Disney. This is the only door at Disneyland where it says Employees Only. : r/Disneyland.
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So when Walt was building an entertainment company, “he believed that everything you do should advance the story.” So if you're an employee at Disney World or Disneyland, you're part of the story. That's why Disney park employees are called “Cast Members” rather than employees—even if they're not playing a character.
Cast members have various jobs, such as watching over security (telling people the safety rules of rides and attractions, for example), tending to rides and attractions, and playing Disney characters. The term comes from Walt Disney himself, when he was using theatrical terms for park operations.
While it was previously common practice to refer to Guests as “sir” or “ma'am,” Cast Member training now encourages more gender neutral terms to avoid misgendering Parkgoers. This includes calling Guests “folks” or “friends.”
We've already told you what a “Code 101” means, but today, we're here to talk about the dreaded “Code V,” otherwise known as a “protein spill.” What's that? Well…it's Cast Member lingo for when someone vomits.
They can see them on their work portal thingy. Email compliments are similar. But if you actually go to guest services while you're in the park and give a compliment in person, they get a certificate.
What is the no sad kids rule at Disney? Did you know Disney has an unspoken rule called the No Sad Kids rule? The rule allows cast members to go above and beyond to make sure kids who are upset get their smile back.
Disney workers are banned from pointing with one finger when giving directions. Instead, staff point with two fingers — a gesture known as “the Disney point”. The reason is that Disney parks get visitors from all over the world every single day, The Sun reports.
Back in 1955, as the original Disneyland theme park was set to open in California, employees taking part in orientation were told “that everybody who worked there was supposed to use term 'guest' instead of 'customer.' ”
What three words can't Disney employees say? The three words that Disney employees are trained not to say are “I don't know.” “If a guest asks you a question, you always have to have an answer, no exceptions,” an anonymous former Cast Member shared online. “If you don't know it, find out, but don't say you don't know.
As the Independent explained, the two-finger gesture is likely still used today because a single pointed finger can be interpreted as rude to several cultures, including in the United States.
But there are also many Disney service people that do not require tipping. In general, cast members working in the theme parks, with the exceptions of dining and personal care staff mentioned above, doing their regular job in the parks are not allowed to accept tips/bribes/grift/etc.
Disney Cast Members are only allowed to keep a certain number of costumes in their possession at a time. Once they're finished with their costumes, they must return them to a special building so they can be washed and cleaned.
According to a study done by Economic Roundtable, almost 75% of Disneyland workers reported that they do not earn enough money to cover basic expenses every month. Over 50% of workers say they are worried they will be evicted from their homes or apartments.
Code 101 — This code is used when a ride has to close for any reason. Cast members do not want to use words like “shut down” or “closed”. 2. Code 102 — This is a happy code.
Another common code is a “103”, which is a bathroom break. So next time you are vacationing at WDW, listen out for those codes and abbreviations! Maybe you can even impress a cast member by asking if the ride is “101”…or freak him/her out by giving them a wink and declaring them a “105”, ahahaha! =P.