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Does Hays Travel still exist?

Hays Travel Limited is an independent travel agent chain headquartered in Sunderland, England. As of 2023, the company has the largest number of retail travel shops in the United Kingdom.



Yes, Hays Travel is very much active and continues to operate as the UK's largest independent travel agent. As of 2026, the company maintains a significant presence with hundreds of retail branches across the United Kingdom, alongside a robust online booking platform. They have successfully navigated the post-pandemic travel landscape, continuing to offer a wide range of services including package holidays, cruises, and foreign exchange. The company famously expanded its reach in late 2019 by acquiring the entire retail estate of Thomas Cook after its collapse, which solidified Hays Travel's position as a dominant force in the British high street travel sector. They remain a member of ABTA and provide ATOL protection for their flight-inclusive packages, ensuring consumer confidence.

Yes, Hays Travel is very much active and continues to be the UK's largest independent travel agent in 2026. After their significant expansion in 2019 following the acquisition of the Thomas Cook retail estate, they have maintained a strong presence both on the high street and online. In 2026, they are heavily promoting their "All-Inclusive 2026/2027" holiday packages and "Peace of Mind" guarantees. They operate hundreds of branches across the United Kingdom and offer a wide range of services including currency exchange via the Hays Travel Money Card, comprehensive travel insurance, and specialized cruise bookings. Their business model continues to focus on personalized service, often utilizing "Personal Travel Consultants" to help customers navigate complex itineraries. You can still visit them in person at local branches or use their digital platforms to book everything from short UK city breaks to long-haul worldwide tours.

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Hays Travel Limited is an independent travel agent chain headquartered in Sunderland, England. As of 2023, the company has the largest number of retail travel shops in the United Kingdom. A Thomas Cook branch in Denton, Greater Manchester taken over by Hays Travel.

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Virgin Atlantic and Delta Air Lines.

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National Geographic looks into whether or not people still use travel advisors, and the answer is a resounding yes!

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Do travel agents get discounts on flights? Generally not, and especially not for short distances. For the most part, any discount you'd get from using a travel agent would be for a combined package. Still, it never hurts to ask if your travel agent can get you a deal on your flight.

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The majority of our suppliers now issue e-tickets. Information relating to your booking will be sent to you within 48 hours of the booking being made. There are, however, some exceptions. Some low cost airlines now require boarding cards to be printed before check-in.

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Operating for over 40 years with over 450 branches, Hays Travel is the UK's largest independent travel agent.

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A key ingredient to the Independence Group's success is our passion for travel and people; as an independent travel agent with over 40 years of experience, we have real insight into the business. With a dedicated support team we offer a personal service.

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Check our ABTA membership here Miles Morgan Travel is a trading name of Hays Travel Limited who are registered in England and Wales with company number 1990682 and VAT number 193167195.

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Hays Travel is the UK's largest independent travel agency with a strong high street retail presence.

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It varies; but usually between 10 and 15% of the total booking cost. And thanks to Fora's preferred partnerships with hotels and other travel companies around the world, our advisors are often paid more than that (known as 'enhanced commission').

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The cons of using a travel agent are that it may cost more than booking directly online yourself as agents often charge fees for their services.

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Travel agents save clients money, but the benefits of booking with a travel agent go way beyond. Travel agents also create high-value travel over OTAs because (the living, breathing, talented humans that they are) are able to advocate for clients when things go awry.

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