Live Chat can be found in the Southwest mobile app on iOS and Android devices. To access Live Chat: Update your app to version 6.1.0 or 6.1+ or download the Southwest mobile app. Once in the Southwest mobile app, log in to your Account.
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Thank you for bringing your question to the Southwest Community - we're happy to have you here (and onboard). In order to provide a top-notch WiFi experience for our Customers, we do prohibit access to certain high-bandwidth applications and websites, including ones that use VoIP (Voice-over IP), such as FaceTime.
Southwest Airlines Co. is a major airline based in the United States and the world's largest low-cost carrier. It is headquartered in Dallas, Texas, and has scheduled service to 121 destinations in the United States and 10 additional countries.
Among the airlines that let you text for free, the list includes JetBlue Airways, Southwest Airlines, Delta Air Lines and Alaska Airlines. These carriers allow texting either through free inflight Wi-Fi or with the use of text messaging services.
Southwest isn't a major international carrier. To go to Europe, Asia, South America, Africa or Oceania, you'll need to fly another airline: » Learn more: Which Southwest Airlines credit card should I get?
You may obtain a method-of-payment refund by calling 1-800-435-9792. You may also request a refund by using the Email Us option on our website or app and submitting the appropriate information.