If a rider makes a mess or causes damage to your vehicle that prevents you from taking further trips, you can request a cleaning fee. This cleaning fee is charged to the rider to help you cover the costs of getting your vehicle back to its original condition, cleaned up and ready to get back on the road.

Yes, Uber does charge cleaning fees to riders if a vehicle is returned in an unusually dirty condition. This policy is in place to compensate drivers for the time, effort, and cost required to clean their vehicles so they are ready for the next passenger.

Key Details About Uber Cleaning Fees:

1. What Triggers a Fee? Vomit or bodily fluids: This is the most common and serious reason. Spills (food, drinks, etc.) that leave stains or wet seats. Excessive trash that requires more than a simple disposal. Mud, sand, or dirt beyond normal wear. Pet hair or accidents (if the rider didn’t use Uber Pet). Strong odors from smoke, food, or other sources.

2. How the Process Works: Driver Reports: The driver must report the issue within 24 hours of the trip ending. They need to submit clear photos or videos as evidence through the Uber app. Uber Reviews: Uber’s support team reviews the report and evidence. They determine if a fee is warranted and the appropriate amount. Charge to Rider: If approved, Uber charges the rider’s payment method on file. The driver receives the fee (Uber may take a service fee in some regions).

3. Fee Amounts: Fees vary by region and the severity of the mess. They are meant to cover professional cleaning costs and lost driving time. In the U.S., common fees range from $20 to $150, with vomit incidents typically at the higher end ($80-$150