Does Uber Eats care if you decline orders?

Uber Eats doesn't even care to mention the acceptance rate when you decline an offer. So always keep in mind that the acceptance rate doesn't matter. What matters is what orders you'll always decline so you can spend more time on profitable orders.



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They do two things: First, they send you a nasty email to remind you that when you don't accept all rides, you destabilize the system making it unreliable. The other thing they do when you cancel too many times is give you a 'time out' restricting you from accepting any rides on their system.

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If you decline a delivery request, that request will be re-assigned to another nearby delivery person. We recommend that you only go online when you're ready to accept delivery requests.

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The acceptance rate Uber Eats drivers have isn't all that important, either. Unless you plan to use the perks offered by Uber's rewards plan, you won't be adversely impacted by a low acceptance rate. However, the other thing you'll miss is higher payment for quests.

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If you've waited longer than 15 minutes and the food still isn't ready, you can cancel the order through the app. Tap Excessive wait time when prompted for a reason.

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Canceled orders are refunded via Uber Eats.

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The clear answer is just no. The acceptance rate doesn't matter to you as an Uber Driver at all.

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To ensure that your customers receive a high-quality experience each time they place an order, delivery accounts with consistently low ratings may be deactivated after receiving multiple notifications.

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Once the food delivery is completed, drivers don't have access to a customer's address, Uber Eats said. Notably, drivers also don't know how you've rated them because the company wants you to feel safe and confident when you rate your delivery person because your feedback matters to us, according to Uber's website.

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So you're an Uber Eats driver and you're wondering if the acceptance rate matters when you're delivering food on the Uber Eats driver platform. The clear answer is just no. The acceptance rate doesn't matter to you as an Uber Driver at all.

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Exhibiting aggressive, confrontational, or harassing behavior. This includes: Using language, making gestures, or taking actions that could be disrespectful, threatening, or inappropriate.

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Low Uber Driver Ratings You should ensure that your rating is always above 4.8 because if it falls below 4.6, you risk deactivation. Uber allows the drivers to pay customer service fees to get reinstated.

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Most agree that Mondays and Tuesdays are the slowest days, and if you want to give a large chunk of your day to Uber Eats, 4 PM to 10 PM is your best bet. They also agree that weekends are a great time to work, especially if you can handle working late nights.

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7 tips to rank well on UberEats, Deliveroo, Just Eat
  1. Optimise your menu for delivery. ...
  2. Improve your photos on the platform. ...
  3. Reduce preparation time. ...
  4. Get closer to your customers. ...
  5. Offer promotions. ...
  6. Get better ratings. ...
  7. Stand out from competing restaurants.


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Uber Eats independent contractors are allowed to decide whether to accept or decline any delivery offers. In fact, Uber Eats can not legally make you accept any deliveries. They also can't require you to accept a given percentage or acceptance rate.

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If a customer reports a missing item or incorrect order to Uber Eats support, Uber Eats will investigate. If it meets specific criteria, we will issue a refund to your customer on your behalf. You will then see an 'Order Error Adjustments' section in your Weekly Pay Statements and the Restaurant Manager.

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Do Uber Eats drivers know if you report them? No, they won't. It's very difficult for the driver to know who left them a 1 or 2 star rating since Uber takes care not to give the driver a lot of information about their ratings, and never anything that would let you associate a rating with any given rider.

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