When a customer receives a refund on Uber Eats in 2026, it generally does not come out of the driver's base pay. If you report a missing item or a cold meal, Uber typically absorbs the cost or debits the restaurant's payout, as the driver is not responsible for the contents of a sealed bag. However, a refund can indirectly affect a driver in two ways. First, if the customer removes or reduces the tip after the refund, the driver loses that specific income. Second, if a driver is frequently associated with "entire order missing" reports, Uber’s internal fraud detection system may flag their account for a "quality review," which could lead to temporary suspension or deactivation. For the driver, the most significant impact of a refund is usually the potential for a "thumbs down" rating, which lowers their overall satisfaction score. Most drivers prefer that you contact support for a refund rather than penalizing them personally if the error was clearly made by the restaurant kitchen.