Does Uber text your phone?

We sometimes send updates by email or SMS (text messages) to inform you of important Uber news. Why? We want to make sure you have all the information you need when driving.



Yes, Uber uses SMS text messaging as a primary communication channel for account security and real-time trip coordination. When you first sign up or log in from a new device, Uber sends a verification code via text to ensure you are the account owner. Once a ride is in progress, the app facilitates "masked" text messaging between you and your driver; this allows you to coordinate pickup locations or provide gate codes without either party seeing the other's actual phone number. Additionally, Uber may send promotional texts or "push-to-SMS" notifications if you have opted in or if the app is not currently active on your phone. In 2026, while much of this has moved toward in-app notifications, SMS remains a vital "fallback" system to ensure communication works even in areas with poor data connectivity. You can manage these preferences in the "Communication" section of the Uber app settings if you wish to reduce the number of texts you receive.

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Uber's 2019-2020 Safety Report states that 99.9% of all Uber rides are completed without incident. The 78-page report stated Uber dealt with 3,824 incidents of severe sexual assault and misconduct in the U.S., including that 20 people were killed in assaults.

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Uber has plenty of rider safeguards, including an emergency line at the push of a button. Have a fake or real call going with a friend, so it's obvious that someone knows you're in there. Sit diagonally behind the driver. You can see each other, and you can see the road omnidirectionally.

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Using Twilio Messaging, Uber can provide timely ride status updates to both domestic and international customers through real-time text messages.

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Uber allows customers to unsubscribe to marketing emails without disrupting any bills or other transactional-related messages. You can do this by visiting Uber's website or choosing “unsubscribe” at the bottom of an email in your inbox.

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This is to help keep the Users and App safe for everyone. For this reason, to help verify that your account is yours, and is not being used by other people, we may occasionally ask you to take a real-time photo of yourself before you go online.

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Uber Eats will never call, text, or email you to request your password, verification code or banking details. Please be cautious of anybody contacting you for this information.

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Sometimes your bank might notify you of two separate charges because first the funds are reserved on your card, then charged later. Check your bank statement to make sure there weren't any extra charges. If you have any other payment questions, let us know!

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Phone number anonymisation is a safety precaution, ensuring that the privacy of both driver-partners and riders is considered at all times. This is done by using software to connect calls between a driver-partner and a rider that anonymises both cell phone numbers.

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Each phone number can only have one Uber account attached to it. However, you can sign in to the same Uber account on multiple devices. You can also change the phone number associated with your Uber account if you get a new phone or phone number.

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Our Community Guidelines prohibit sexual assault and sexual misconduct of any kind while using Uber. Personal space and privacy should be respected, period. If something happens, you can report it to Uber in the app during or after your trip. We'll take appropriate action to help keep our platform safe.

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Uber is generally considered safe, but it's important to take precautions. Uber conducts background checks on drivers, and users can review driver ratings and feedback. Additionally, Uber offers features like GPS tracking, anonymous pickup/drop-off, and 24/7 support.

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The dangers of using Uber and Lyft can include theft, assault, sexual assault, and auto accidents. Theft, assault, and sexual assaults could be perpetuated by the driver or by another passenger during a pool ride. In each case, Uber or Lyft are responsible for keeping you safe and may be liable if they failed to do so.

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