Vrbo collects a refundable damage deposit from guests who can either leave a credit card on file, pay a damage deposit upfront, or purchase property damage protection to cover potential damage at the short-term rental.
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If the property requires a refundable damage deposit, this deposit is paid upfront at the time of booking and is refunded after 14 days if no claim is filed. Your financial institution may take up to seven business days to release the money into your account.
The guest's first payment includes any percentage you've set, plus any applicable taxes and fees for the entire reservation. Note: If a booking request comes in after your last payment request is normally due, the full amount is required at the time of booking.
Checking inThe check-in process varies by Vrbo rental, but you can typically expect to access your property either through a lockbox with a key inside or through a door that opens by a code.
The guest's first payment includes any percentage you've set, plus any applicable taxes and fees for the entire reservation. Note: If a booking request comes in after your last payment request is normally due, the full amount is required at the time of booking.
Your payouts are sent approximately one business day after your guest checks in. Depending on your bank's policies, the money will be available in your bank account approximately five to seven business days later.
Get your money back if an owner withholds your damage deposit improperly or if the listing is fraudulent. Cancellation by the owner. Vrbo will help you find another, comparable property if the owner cancels unexpectedly within 30 days of your stay.
In the Trip Details section, review the property's cancellation policy. Choose Change or Cancel. Select Cancel Booking. Once done, a Virtual Assistant window will appear to walk you through canceling the reservation.
Vrbo is a global community built on trust and inclusion. We're dedicated to providing a safe and secure marketplace and we're here to support you 24/7 whenever you have questions or need a hand.
However, we often encourage potential guests to “book direct.” In other words, we advise guests to forego platforms like VRBO, Homeaway, or Airbnb. Trust us – there's a good reason for this! It's because these platforms charge guests an additional fee for their services.