Has anyone gotten reimbursed from Southwest?

In a four-hour senate hearing Southwest COO Andrew Waterson testified Thursday 96% of the nearly 275,000 claims have been reimbursed.



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Credit card: Eligible refunds will be processed to the same account no later than seven business days from the date we receive the request. Cash: Eligible refunds will be issued by check no later than 20 business days from the date of the request for domestic travel.

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If an airline is not honoring its refund policies or the airline's refund policies seem unfair or deceptive consider suing the airline in small claims court. In small claims court, the judge will be the ultimate decider of whether an airline's refund terms are fair or enforceable.

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Southwest Airlines reviews Online customer reviews tend to agree with Skytrax's assessment. According to the 2022 Airline Quality Rating report, Southwest was ranked as the No. 1 airline in 2021 and 2020. In addition, Southwest had the second lowest consumer complaint rate in 2021.

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You can submit your claim on our Baggage Claim Web Portal. You'll use your incident number to access the portal. Where can I find my report number? The report number is in the center of the Lost/Delayed Report Receipt, below Customer Baggage Report Information.

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No First-Class Or Meals. For those who like flying first class and getting a meal on your flight, Southwest does not do this. You can get a great seat if you get Business Class, but you're not guaranteed to sit in the front row.

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If you're choosing between Delta and Southwest When you factor in earnings rates, basic economy considerations, in-flight entertainment and pet friendliness, Southwest just edges out Delta. (See our annual best airline comparison.) Fly Delta if: You live near a hub.

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You're legally entitled to get compensation if the cancellation is the airline's responsibility and both the following apply: the replacement flight delays your arrival by 2 or more hours. your flight was cancelled less than 14 days before departure.

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Our pick of the best flight compensation companies
  • Skycop.com: Top choice overall.
  • AirHelp.com: Most widely recognized.
  • ClaimCompass.eu: Superior value.
  • Flightright.com: Most adaptive.
  • Flight-Delayed.co.uk: Most user-friendly.
  • AirAdvisor.com: Smoothest interface experience.
  • Refundmore.com: Utmost reliability.


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Background: DOT Secretary Pete Buttigieg announced his agency's investigation into Southwest in January, focused on whether Southwest engaged in unrealistic scheduling that would be considered an unfair and deceptive practice under federal law.

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American Airlines and its partners – 2.81% of flights canceled. Frontier Airlines – 2.87% of flights canceled. Spirit Airlines – 3% of flights canceled. Southwest Airlines – 3.26% of flights canceled.

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