How long will Southwest take to reimburse?

Credit card: Eligible refunds will be processed to the same account no later than seven business days from the date we receive the request. Cash: Eligible refunds will be issued by check no later than 20 business days from the date of the request for domestic travel.



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If you decide not to travel as a result of a Southwest-initiated cancellation, you can choose to either a) receive a method-of-payment refund or b) hold the value of the ticket as a flight credit that you can use to buy a future flight. Learn more about refunds and flight credits. Still have questions?

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If you choose not to take another flight on that airline, you are legally entitled to a refund. For delayed flights: Airlines are not required to provide flight delay compensation. Compensation is only required when “bumped” from an oversold flight, according to the U.S. Department of Transportation.

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When a refund is due, the airline must forward a credit to your card company within seven business days after receiving a complete refund application, according to the Transportation Department. However, the credit may take a month or two to appear on your statement.

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File a claim against the airline if they continue to refuse your refund. If you're in the US, you can file a claim directly with the Department of Transportation, while other countries have different avenues. Keep calling. It can be frustrating but keep following up with the airline.

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What do I get from Southwest for my delayed flight? The type of compensation Southwest Airlines gives for delayed flights is a LUV Voucher. These vouchers can be used for the cost of a future flight (but not to cover taxes and fees) on Southwest.

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Tweeting at the airline's customer service team, submitting a request for compensation online or writing a letter the old fashioned way are other options that have met with success…

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Covered reasons for Trip Cancellation
  • Medical reasons (unforeseen ailment, injury or death in the family)
  • Inclement weather or natural disasters (tropical storms, hurricanes, etc.)
  • Terrorist attack (in or around where you're planning to visit)
  • Financial default (of a carrier)
  • Involuntary layoff or termination.


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You're legally entitled to get compensation if the cancellation is the airline's responsibility and both the following apply: the replacement flight delays your arrival by 2 or more hours. your flight was cancelled less than 14 days before departure.

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How long can a flight be delayed before compensation? Typically at least six hours, though it varies. Joe is a former travel rewards writer for NerdWallet. He has followed aviation, travel insurance and travel rewards for several websites.

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According to the Department of Transportation (DOT), there are tarmac delay rules that US airlines must follow: Carriers are not allowed to hold a domestic flight on the tarmac for more than three hours and an international flight for more than four hours, barring a couple of exceptions (like if the pilot deems it's ...

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Lost, damaged, or delayed baggage Its travel disruption page advises contacting the airline if your baggage was lost, damaged, or delayed, either through Southwest Contact Us or by calling 1-888-202-1024.

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Southwest Airlines sued for not immediately refunding stranded customers. A passenger is suing embattled Southwest Airlines over the airline's alleged failure to reimburse him and hordes of other customers for canceled flights.

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Background: DOT Secretary Pete Buttigieg announced his agency's investigation into Southwest in January, focused on whether Southwest engaged in unrealistic scheduling that would be considered an unfair and deceptive practice under federal law.

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