How can I avoid getting scammed on a rental car?

Research the rental car company by searching for the name of the company and words like “scam,” “complaint,” or “review” to check if other people have had a bad experience. Verify deals with the company directly. If you need customer support, look for contact info on the company's official website.



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Contact your credit card company to dispute the charge. You can also start the process through your online account. If you initiate a chargeback over the phone, send a written letter as well, so you have the details in writing in case you need proof later.

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“For many years, The Hertz Corporation ('Hertz'), along with its affiliates and subsidiaries, has been falsely reporting thousands of its own customers for stealing its rental cars. These theft reports are infected with serious problems that cause them to be false, misleading, and unverified,” one lawsuit states.

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