How do I refute a credit card charge on a rental car?

Contact your credit card company to dispute the charge. You can also start the process through your online account. If you initiate a chargeback over the phone, send a written letter as well, so you have the details in writing in case you need proof later.



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Report an issue with your rental car experience by calling Hertz Customer Service at 800-654-4173 (7am-7pm CST M-F) or using its online form for emails.

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Additionally, you may file a complaint with the Federal Trade Commission online using their complaint assistant portal at www.ftc.gov/complaint. You may also wish to file a complaint against the rental company with the Better Business Bureau online at www.bbb.org.

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Many renters often question, “Does Hertz require a deposit?” Indeed, Hertz requires a deposit which can vary significantly depending on the type of vehicle you rent. The deposit is a temporary charge on your credit card, which is returned after you return the car in the agreed condition and timeframe.

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If a renter secures their rental with cash, they will receive the refund at the point of return or by mail depending on the location. Note: not all locations will accept cash. If a renter secures their rental with a debit card, their refund will be processed that same day.

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