How can I impress a hotel guest?

Table of contents
  1. Touch base with guests' pre-arrival.
  2. Provide an early check-in option.
  3. Ensure a seamless check-in process.
  4. A smile goes a long way.
  5. Make it easy for your guests to get in touch.
  6. Be an insider of your local area.
  7. Build partnerships with local vendors and attractions.
  8. Offer personalized stays to guests.




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Here are seven simple and effective ways to do it.
  1. Offer a Few Extras.
  2. Train Your Staff.
  3. Offer Complimentary Items.
  4. Send Your Guests a Handwritten Notecard.
  5. Anticipate Needs by Providing Resources.
  6. Send Holiday Greeting Cards.
  7. Occasional Upgrades.
  8. Make Your Guests Feel Special With Ease.


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The most important expectation has and always will be cleanliness. Lack of cleanliness is among the top complaints about hotel stays. Good cleanliness often goes unnoticed, but poor hotel hygiene will always be something guests remember about their hotel stay.

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Greet your guests verbally and introduce yourself In this case, you'll need to greet your guests verbally by, for example, saying “Welcome, good morning. I'm John.” The key is to be sincere and professional. If it's the first time that you meet the guest, keep the greeting more formal.

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10 Ways to Avoid Hotel Hell and Attract More Guests to Your Hotel
  1. Streamline Reservation Procedures. ...
  2. Manage Your Rates and Promotions. ...
  3. Personalize the Hotel Experience. ...
  4. Harness the Power of the Internet. ...
  5. Up Your Social Media Ante. ...
  6. Check in With Your Guests. ...
  7. Evaluate Rooms. ...
  8. Go Green.


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A Hotel Front Desk Agent is usually the first person who greets you when you walk into a hotel. Their key duties include distributing room keys, registering guests and verifying reservations. They are also tasked with helping guests with any questions or complaints.

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Reward Loyal Guests and Personalize the Experience As part of your loyalty programs, provide late checkout for free, establish a tiered loyalty system, or create other amenities and ways to show your gratitude for their patronage. Also, an in-person thank you goes a long way.

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It is our pleasure to welcome you to (Your Hotel Name). Whether you are travelling on business or pleasure, we know you have a variety of hotels to choose from. We strive to provide you with a room that is clean and comfortable, with friendly attentive service at a value-conscious price.

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Lifestyle trends that today's guests want include an authentic local environment, food and cooking, wellness, and health. For the affluent guest who loves yoga, for example, a themed hotel might offer aromatherapy yoga rooms, week-long yoga retreats, a meditation room onsite, and a restaurant with healthy foods.

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Relevant amenities: Guests want comfort and entertainment. Rooms should be comfortable and clean, and amenities like restaurants and pools are a major bonus. Local attractions: Hotels are often located near popular tourist attractions.

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