Contact details for ULEZ
- UK: 0343 222 2222 (TfL call charges)
- International: +44 (0)343 222 2222.
- Textphone: 0207 649 9123 if you have impaired hearing.
If you do need to pay, charging days run from midnight to midnight, every day of the year (except Christmas Day). You can pay by midnight on the third day following the journey or up to 90 days in advance.
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You will only be charged once per day, so you can enter and leave the zone as many times as you want within 24 hours and pay £12.50 fee once. If you fail to pay the charge, you may be hit with a penalty charge notice, which currently costs £180.
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You'll be charged automatically every time you drive into the Congestion Zone, ULEZ or LEZ, and never get a Penalty Charge Notice (PCN) through the door again.
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Cars, vans, motorcycles, mopeds, caravans, and minibuses can all be landed with a £180 penalty, payable if they have not paid their ULEZ charge correctly or on time. Note that there is a heightened risk of receiving a PCN if you pre-pay your ULEZ charge by post fewer than 10 days before travel.
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Pay by phone Call TfL Pay to Drive in London Service on 0343 222 2222 from within the UK, or +44 343 222 2222 from outside the UK. Open daily, 24 hours a day. You will need: the vehicle registration number.
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Using the congestion charge checker is as easy as entering your number plate. This will tell you whether or not you need to pay the charge.
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It's a daily charge, drivers entering the charging zone during operating hours need to pay once for each day. You can drive in and out multiple times per day, for one single payment. ULEZ operates 24 hours a day, 7 days a week.
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The zone operates across all London boroughs and the City of London. The M25 is not in the zone. Even if you make a short trip inside the zone using a vehicle that doesn't meet the ULEZ emissions standards, you need to pay the £12.50 daily charge. This includes residents of the ULEZ.
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You can amend or apply for a refund for some Congestion Charges, Ultra Low Emission Zone (ULEZ) charges and Low Emission Zone (LEZ) charges. You can amend charges for today and future dates. We can only give refunds for future dates. Single day charges can't be refunded, apart from LEZ charges.
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Ulez cameras are the cameras used by Transport for London (TfL) across the capital. They allow TfL to monitor the cars that enter and exit the zone. The cameras record drivers' number plates, which then get checked against a database to see if the vehicle complies with Ulez rules.
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