How do I apologize for a refund delay letter?


How do I apologize for a refund delay letter? We are writing to let you know that there is a slight delay in your refund. Let me start by saying how terribly sorry I am to see this happen and look into the issue personally. However, the issue we were having with our credit card processor is resolved, and refunds will be available in 7–10 days, if not sooner.


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