How do I apologize for double booking on Airbnb?

Dear [guest], We're very sorry for having to cancel your reservation. This was due to a double booking error on our side, and we apologize for the inconvenience caused. To fix the issue, we'd like to offer you some alternative options that we think you'll like (at no extra charge, of course).



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This is what a double booking on Airbnb will cost you: Cancellation fee: Airbnb will deduct a fee from your first payout after you cancel a guest booking. If you cancel more than 7 days before check-in, they will deduct $50. If you cancel less than 7 days before check-in, they will deduct $100.

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Call the person involved (if it is a meeting) and ask if you can postpone, saying that you will work around their calendar to reschedule. It goes without saying that you should apologise, but do not admit to double booking; say “something came up”, it seems less unprofessional!

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In most cases, your overbooked hotel will arrange a different room for you at a nearby alternative hotel. In most cases it will be comparable to the room you reserved.

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If your guests sneak in extra people and the group now exceeds your Airbnb's maximum occupancy, you can face problems with the city. That is because cities usually have laws and regulations on the maximum number of guests allowed in a short-term rental, depending on the unit size and how many bedrooms are available.

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Other hosts will get this same information from you. You'll see the booking details (booked prices, dates, and number of guests), but not the listing titles and photos. Other hosts will get either your listing details or your booking details, but not both at the same time. You won't get or share any information.

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Yes, Airbnb often charges per person. It's up to each individual host to decide their pricing structure, and many choose to incorporate a base rate for a certain number of guests, with an additional per-person fee for any extra guests.

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Overbookings, or double bookings, happen when a hotel sells more rooms than it has available for a given night. Many hotels do this deliberately to offset last-minute cancellations or no-shows and avoid losing revenue and occupancy. Of course, it can also happen by accident.

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