How do I cancel a hotel reservation on booking com?

Step 1: Look for the confirmation email you received after booking. In this email, you will find a “Cancel Booking” button. Step 2: Click the “Cancel Booking” button. Step 3: You will be redirected to a page with the details of your booking.



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When you use the “Request to cancel a reservation” feature, the reservation will be canceled free of charge. In case cancellation fee applies, guests have to contact the Booking.com customer service or manage their reservation directly via the booking confirmation of their account.

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The guest can cancel free of charge until 1 day before arrival. The guest will be charged the first night if they cancel within 1 day before arrival. If the guests do not turn up for the reservation, then they are charged for the price of 1 night as the no show penalty (same as the cancellation fee).

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How to Cancel your Hotel Reservation at Hotels.com
  1. Go to your bookings. Or, if you did not sign in when you booked, find your booking using the confirmation number and the last name on the reservation.
  2. Choose “Cancel Booking” and follow the instructions.


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The guest can cancel free of charge until 1 day before arrival. The guest will be charged the first night if they cancel within 1 day before arrival. If the guests do not turn up for the reservation, then they are charged for the price of 1 night as the no show penalty (same as the cancellation fee).

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The guest can cancel free of charge until 6 days before arrival. The guest will be charged 50% of the total price if they cancel in the 6 days before arrival. The guest can cancel free of charge until 90 days before arrival. The guest will be charged 50% of the total price if they cancel in the 90 days before arrival.

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If your booking is non-refundable, you can't cancel or make changes. If your booking is free cancellation or partially refundable, check your confirmation email or the confirmation page under the Bookings section of your account for the cancellation fees.

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  1. In the extranet, go to the 'Inbox' tab.
  2. Select 'Booking.com messages'.
  3. Right Pane - Click on 'See Contact Options'.
  4. Choose Account.
  5. Now choose Other.
  6. Then at bottom , See all contact options, and click Message or Call.


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Experts say most places will offer you a refund if you have a reasonable excuse. If you are stuck with a nonrefundable room, try changing the date of your reservation. Some hotels will let you move the date of your stay if you ask. You can also resell your room and get your money back that way.

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Many hotel stays are refundable as long as you cancel within at least 48 hours. But some aren't. If you leave without making any arrangements, the hotel probably will charge you for the full stay. Experts say hotels consider refund requests on a case-by-case basis.

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I would like to cancel my booking (including the reference number). Unfortunately, I will no longer be able to make this date/time. Please let me know when you receive this email and if my booking has been canceled. I apologize if this news causes disruption or inconvenience.

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If a hotel refuses to refund customer payments, the Federal Trade Commission (FTC) may step in via an enforcement action.

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We're available 24 hours a day. Contact our agents about your booking, and we'll reply as soon as possible. For anything urgent, you can call us 24/7 at a local or international phone number. For details about your stay, they usually know best.

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Many hotel stays are refundable as long as you cancel within at least 48 hours. But some aren't. If you leave without making any arrangements, the hotel will probably charge you for the full stay. Experts say hotels consider refund requests on a case-by-case basis.

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Some hotels require a 24-hour notice for cancellation, while others may require a week's notice. Keep in mind that some hotels may have different cancellation policies depending on the type of room you book or the time of year.

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Some hotels require a 24-hour notice for cancellation, while others may require a week's notice. Keep in mind that some hotels may have different cancellation policies depending on the type of room you book or the time of year.

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I deeply apologize for any inconvenience this causes you and if this may change your current plans. It's not like me to cancel on schedules, so I really regret doing this. But unfortunately [reason for cancellation]. Please understand that I never saw this emergency coming and was completely unprepared for it.

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I would like to cancel my booking (including the reference number). Unfortunately, I will no longer be able to make this date/time. Please let me know when you receive this email and if my booking has been canceled. I apologize if this news causes disruption or inconvenience.

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