On the website
- Log-in to your account.
- Select 'View / Edit Stay' on the reservation you're wanting to cancel / check the cancellation policy.
- The cancellation policy section is found under the stay dates.
- If you wish to cancel, click on 'Cancel this reservation' found in the cancellation policy section.
Reservations Made With Points If you booked an award stay with Hilton using your Hilton Honors points, the cancellation fee will usually depend on the hotel you're staying with. Most properties in the Hilton portfolio allow you can cancel an award booking 48 hours (2 days) before your check-in day.
MORE DETAILS
If you'd like to change or cancel your reservation, contact the hotel or online travel agency directly for help.
MORE DETAILS
To cancel a hotel reservation online, the first step is to log in to the website you booked with. This could be the hotel's official website or a third-party booking platform such as Expedia or Booking.com. Once you have logged in, navigate to your reservation and select the 'cancel' option.
MORE DETAILS
Many hotel stays are refundable as long as you cancel within at least 48 hours. But some aren't. If you leave without making any arrangements, the hotel probably will charge you for the full stay. Experts say hotels consider refund requests on a case-by-case basis.
MORE DETAILS
Private Hilton Honors Reservation Number in the U.S. and Canada: 1-800-4HONORS. Outside the U.S. and Canada, call the Hilton Reservations and Customer Care office nearest you. Dedicated Hilton Reservations and Customer Care offices for Member inquiries. Email Contacts: [email protected].
MORE DETAILS
Non-Refundable rates are exclusive offers that require full prepayment at the time of booking and is nonrefundable.
MORE DETAILS
HILTON HEAD VACATIONS RENTAL CANCELLATION POLICY: If you cancel your reservation prior to 60 days, there will be 100% refund. If you cancel between 60 days and 30 days of your arrival you will forfeit your 50% prepayment.
MORE DETAILS
You can modify or cancel your reservation after you've booked before 11:59 p.m. prior to the day of arrival. Reservations made through third-parties cannot be modified with Hilton.
MORE DETAILS
If you missed out on extending your Hilton Honors elite status for this year, you could still have a chance to do so with just one stay. Hilton has a “Tier Last Call 2023 Promotion”, giving select members the option to enjoy their elite status for one more year.
MORE DETAILS
Generally speaking, booking directly online will always give you the best hotel cancellation policy. In most cases, your room will be fully refundable if you cancel within 24-48 hours of your stay. It's even possible to get a refund within 24 hours if you call the hotel and have a valid reason.
MORE DETAILS
A fully flexible policy allows guests to cancel right until the designated check-in time for free. The customized policy allows hosts to choose the number of days before check-in when guests can cancel without incurring charges, incurring a partial fee, or the full amount.
MORE DETAILS
Hilton Honors Points expire after 24 consecutive months of inactivity.
MORE DETAILS
Complaints about a hotel can and should be made to management when your experience is not up to normal standards. If you have a subpar hotel stay, you can direct complaints to hotel employees, like the front desk worker or manager. You can also complain to higher managers if the hotel is a franchised company.
MORE DETAILS
The fee can range from one night's stay to the full amount of your reservation. It's important to note that some hotels may have different cancellation policies for peak times or special events. These policies may have stricter deadlines or higher fees.
MORE DETAILS
Ask the hotel to make an exception Try calling them to explain your extraordinary circumstances and emphasize that you would stay at the property on an alternative date. What is this? Request that they waive any cancellation fee as a show of good faith. Be polite and courteous.
MORE DETAILS