How do I claim money from Ryanair?

If you wish to apply for a refund, you must complete our customer verification process by: Downloading, completing and submitting the customer verification form here. Ryanair will then process the refund directly to you. Why is my refund amount different to what I paid?



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Customers who wish to submit expenses for travel/transport/or refreshments or a compensation claim following a flight cancellation or delay over 3 hours on arrival can click below to access the EU261 claim form. We aim to process your claim within 10 days.

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In rare instances where Ryanair has cancelled your flight, failed to operate the flight reasonably according to schedule or you were denied boarding you may be entitled to a refund in accordance with Regulation (EC) 261/2004.

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If you wish to withdraw the refund from your Ryanair Wallet back on to your original form of payment, this can be done in one click and will be refunded to your original form of payment within 5 working days.

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Compensation claims will not be accepted for delays less than 3 hours (on arrival). If your flight has been cancelled or delayed 3 hours or more (on arrival) and is caused by a reason within the control of Ryanair, you may be entitled to compensation, click here.

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If your flight has been cancelled or delayed 3 hours or more (on arrival) and is caused by a reason within the control of Ryanair, you may be entitled to compensation, click here. Expenses claims will not be accepted for delays less than 2 hours.

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If your flight is delayed by 2 hours, you can recover the costs incurred as compensation from the airline. Just make sure you keep the corresponding payment receipts.

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To receive compensation, you must file a claim with the airline for the delay, and the delay must have been caused by a factor within the airline's control (so a weather delay wouldn't count).

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If you are involuntarily denied boarding or if your flight is cancelled or delayed by more than 2 hours, we will offer you, free of charge: a) meals and refreshment vouchers in reasonable relation to the waiting time, as long as it will not further delay the departure of the aircraft; b) two telephone calls, telex or ...

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If you change to a flight departing one day or more before or after the original flight, you will not have to pay a flight-change fee, but you must pay any difference in the fare. You can make the change up to one hour before the departure time of the original flight.

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Yes. However, you will have to pay our name change fee. You may not change the name if one of the flights has already departed. See our Table of Fees.

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Passengers can receive both a refund of an airline ticket and compensation for the cancellation, provided that their flight qualifies for compensation. To qualify, the airline must have let you know about the flight cancellation less than 14 days before it was due to depart.

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To file a EU261 claim, you must have a valid ticket and booking confirmation. Although revenue and award tickets qualify for compensation, free or reduced fares that are not available to the public are excluded from compensation.

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